This certification, also known as "Avaya Certified Implementation Specialist - Avaya Aura Contact Center" revolves around the Contact Center products by Avaya. The certification concentrates its aim on providing an excellent set of skills to the people doing this certification so that they can operate Avaya's contact center products in the best possible way. The certification gives a deep insight into the use of these products so that the candidate could know how to install, implement, manage, maintain and troubleshoot them. This certification is indeed the best way to learn these tasks in a professional and a certified way and gain high credibility.
Who can do this Certification
Those people who are officially entitled to do this certification include those who have gained a sufficient amount of experience in the field of implementation and some experience with Avaya Contact Center products as well. However, these people do not possess a certified and official credibility of their skills which might hinder them to excel in their field. This is the reason why this certification is designed. This certification wishes to enable these people to know the right way to carry out this process and get amazing rewards in return.
Avaya contact center products are one of its commonly used products by companies who have got large contact centers for customer support. These companies are in need of people who have done this certification to take over the implementation process. This means that these people not only get the skills to do these jobs, they also get the opportunity to get these jobs with high wages and get a chance to boost their incomes. Jobs as system implementers, installers, troubleshooters and maintainers are available for such people. They can also look forward to earn within the range of $40000 to $60000 annually.
The exam connected with this certification is "Avaya Aura Contact Center Implementation Exam". It is mandatory to take for all those people who want to do this certification. However, getting good marks in this exam is subject to good concepts and knowledge of their practical domains. This exam would test the process of implementation keeping in mind certain contact center products.
The candidate should know how to use and manage different contact center products if he wishes to do this certification. He has to be accustomed with the use of Avaya Communication Server 1000 and Avaya communication manager for contact center. These two products form the main part of contact center products and are used worldwide. Furthermore, the candidate should also be accustomed with technical and complex details concerning contact center products. Moreover, he should have himself gone through the process of installation, configuration and implementation at least a couple of times so he has a basic understanding of how all this works.
Avaya Aura Contact Center Implementation Exam
The curriculum of this certification comprises of some basic as well as some technical topics to assess the candidate. This exam corresponds to the following topics.
This exam is the main tool for assessing the abilities of the candidates to implement contact center products. It would make sure that the candidate knows how to operate all these processes in the given order. Each topic will have at least 10 questions, although the weightage of each topic varies each time. The main focus would remain on the process of implementation and everything relating to it. This exam uses the perfect blend of available questions to test the candidate from different angles.
The allotted time for this particular exam is ninety minutes. The questions would typically be multiple choice ones. The number of expected questions in this exam would be approximately 50. There are a lot of sample tests and questions available online which will aid the candidate to prepare well for this exam.
Validity of Certification
The official validity period of this certification is 2 years. The certification will expire after this period has passed.
Such a blend of amazing skills, knowledge and opportunities which this certification offers is rare of find. It brings a good number of trainings along with it. These training allow the candidates to learn many new things and implement these in their practical life. The skills that people gain from this certification would surely enable them to have a better control over their work and perform in a much better way. If you are intelligent enough, you will never miss the privilege of doing this certification.
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