Certification Full Name: ACSS - Avaya Aura Contact Center
Certification Provider: Avaya
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Avaya Aura Contact Center Administration1 Product
Includes 61 Questions & Answers.
Avaya Aura Contact Center Maintenance and Troubleshooting1 Product
Includes 54 Questions & Answers.
Avaya Aura Contact Center Implementation1 Product
Includes 65 Questions & Answers.
Avaya Aura Contact Center CCT and Multimedia Implementation1 Product
Includes 53 Questions & Answers.
This certification is also referred to as "Avaya Certified Support Specialist - Avaya Aura Contact Center". This certification has come into existence to provide the skills of utmost quality to the professionals who wish to work with Avaya Aura Contact Center as support specialists. This certification brings along the utmost desire to show the world how Avaya certified people excel in all fields and standards. Truly, like all other Avaya certifications, this one is also a masterpiece which puts a high focus on one of its most important products, Avaya Aura Contact Center. It tends to take these people to a new level of professionalism and expertise.
Who can do this Certification
Anyone with a desire to work with Avaya Aura Contact Center as a support specialist or administrator should certainly take advantage of this certification. It is designed to bring this people to an elevated level of professionalism and competence. The skills taught in this certification are certainly unique and highly admired all around the world. In fact, all of those who hold a wish to excel in this field and achieve great height have an amazing chance in the form of this certification which they should not let go.
The benefits of this certification are undoubtedly immense. With a clear focus on the administration and management of Avaya Aura Contact Center, this certification tends to provide the support specialists with a life time skill set. Avaya certified professionals have been receiving great jobs and high salaries and have been able to secure high reputation in the market. These certified professionals greatly outperform others who have not done this certification. Just to mention, these professionals have been receiving jobs as administrators and technical supporters from reputable companies with salaries as high as $60000.
This certification fulfills the "Contact Center" credential of ACSS certifications. It comprises of a number of paths from which the candidate can choose his desired one. There is an option available where he can either opt for virtual classroom or go for physical classroom. There has also been a relaxation given where the candidate can choose his own combination of courses. After the courses have been taken, only then the candidate will be eligible to take the exam. There is only one exam taken for this certification and is called "Avaya Aura Contact Center Administration Exam".
Avaya Aura Contact Center is used by various organizations worldwide. It requires a high level of expertise and technical skills for its operation. For this particular certification, it is recommended that the candidate gets hands-on experience with Contact Center products as it will immensely help him over the course of this certification. Further required prerequisites for this certification include the knowledge regarding required software and hardware, techniques of monitoring, dealing with customers and knowledge of technical functions concerning this product. All of these will be acquired by the candidate if he possesses some experience with the product beforehand.
Avaya Aura Contact Center Administration Exam
This exam makes use of a number of tricky and challenging questions to evaluate the concepts of the applicants. The key topics in this regard include the following.
It is clear from the list that the sole purpose of this exam is not only to test the administration qualities of the candidate, it also evaluates the candidate on the he faces various problems and tries to resolve them. All of the topics will be tested with respect to the technical features of Avaya Aura Contact Center. Only those candidates will be successful in this exam that goes an extra mile to understand the concepts in details and memorize various details. One more important thing to notice is that the exam puts an extra focus to evaluate the abilities of the candidate in the practical domain. In this regard, the candidate must have some hands-on experience with the product as well.
The duration of this exam would be 1 hour and 45 minutes. Questions will be mostly MCQs and the candidate will need to get a high score to clear the exam. The candidate should expect around 50 to 60 questions in the exam.
Validity of the Certification
The duration for which this certification is supposed to remain valid is 2 years.
Avaya has done a great job in creating this certification. Avaya Contact Center products are used a lot and require certified specialists for its administration. This certification has gone one step further to fill the gap and has provided the society with incredibly amazing support specialists of all time.
Scarlett Geller, John IT Company
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