Certification: ITIL SOA
Certification Full Name: ITIL Service Offerings and Agreements
Certification Provider: ITIL
Exam Code: ITILSC-SOA
Exam Name: ITIL Service Capability Service Offerings and Agreements


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"ITIL Service Capability Service Offerings and Agreements Exam", also known as ITILSC-SOA exam, is a ITIL certification exam.

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Certification Prerequisites

SOA is a part of the intermediary level of ITIL. It is the short form for service offering and agreement. This course is indeed recommended to those who want to gain a deeper knowledge into how ITIL actually operates. Anyone with adequate experience in IT service management can take up the course. One must have completed ITIL foundation level in order to gain admission to ITIL SOA training. Anyone who has been working in the IT service management field can take up the course to improve their knowledge on the subject.

The modules of ITIL SOA training consists of the following:

  1. Introduction to the service lifecycle stages that are related to SOA.
  2. A detailed study of the service portfolio management.
  3. A deep study of the service catalogue management.
  4. Contribution of SLM (service level management) to SOA.
  5. Contribution of the demand management to SOA.
  6. Contribution of the supplier management to SOA.
  7. How financial management for IT services and contribute to SOA.
  8. Business relationship management and SOA.
  9. Roles and responsibilities of SOA practices.
  10. SOA technology and implementation considerations.

Exam information for ITIL SOA

Before you take up ITIL SOA exams ensure that you do the following:

  1. Contact an accredited institute that can help you prepare better for the exam. Select the ATO (accredited training organization) closest to you.
  2. Try to find out all the information that you must have in order to give ITIL SOA exam.
  3. Try to solve sample papers and ensure that you have enough time to do the preparations for the exam.
  4. The exam is a closed book one and duration is 90 minutes.
  5. The exam paper consists of eight multiple choice questions that are scenario based.
  6. The total mark of the paper is forty and you must score at least 28 or seventy percent marks.
  7. You must provide a valid photographic ID else the results of the exam will be withheld.
  8. The exam is a classroom one and a supervisor is present during the exam.
  9. ITIL SOA training is for three days and at the end of the third day an exam is held.
  10. The training also consistsof a few practice tests.
  11. If your mother tongue is not English you can opt for other languages too. You will be given thirty minutes extra if your own language is not English. You will have to provide documentary proof to support this.

Benefits of ITIL SOA

  1. Obtaining this certification will help you to move on to the expert level of ITIL.
  2. Once you get ITIL SOA certification you will be able to ensure that the process and the organization you are working for improves.
  3. ITIL SOA training helps the candidates to understand and meet the requirement of the client better.
  4. With this certification you are bond to get a global recognition. This can help you get better jobs in various parts of the world. Many professionals who have done ITIL SOA have been hired by the best companies.
  5. This level of ITIL is more specialised and if you can complete it you are sure to have an edge over others.

Expert review

The organisation that I was working for hired me considering ITIL foundation certification that I had. I always had immense interest in ITIL process and wanted to gain deeper knowledge. How could I just stop at the foundation level of ITIL? I wanted to get a deeper understanding of the same and enrolled for ITIL SOA. The course turned out to be much more useful that I thought it would be. It really taught me how the principles of ITIL could be used in the day today operation. I started implementing what I had learnt and in no time the process I was responsible for started to function much better than before. My contributions were recognised and awarded. I was also promoted to the next level.

Mark Parker, Senior ITIL process consultant, Tech fetch, Pleasanton, CA.

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