Certification: Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist
Certification Full Name: Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist
Certification Provider: Oracle
Exam Code: 1z0-465
Exam Name: Oracle RightNow CX Cloud Service 2012 Essentials

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"Oracle RightNow CX Cloud Service 2012 Essentials Exam", also known as 1z0-465 exam, is a Oracle certification exam.

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Certification Overview:

With the kind of exposure and demand that the customization of application appearance is gaining, the Oracle Corporation has come up with the Oracle RightNow CX Cloud Service 2012 Essentials Specialization. By acquiring this specialization, the applicant will be verified to be knowledgeable about the customizations carried across workspaces, workflows and agent scripting. The value of configuration and management of staff is increasing exponentially and the individuals who would be certified by this examination would be validated as experts in the field. The curriculum of this examination is, by design, unique and informative as it incorporates all the details of the product, beginning from the basic understanding and concepts.

Who can do this certification:

This examination has been specifically designed for the technical consultants who hold a strong grip and proficiency in understanding the RightNow CX Cloud Service 2012 Applications. The applicants must have strong hands-on experience in the technology, along with an in-depth understanding of consumer practices and experiences. It is recommended that the candidates appearing for the examination have cutting-edge knowledge and hands-on experience on the technology.


The certification in context helps to validate and re-affirm the expertise and proficiency of the candidate, which is much in demand for aspiring IT professionals. If you are looking for a certification that confirms and leads your professional career towards the most righteous path, one of the most pivotal paths would be to take up a certification that gratifies the same. Among the huge galore of certifications that Oracle offers in its palate, Oracle RightNow CX Cloud Service 2012 Essentials is a noteworthy credential highly desired by most IT companies and professionals.

After clearing the examination, the candidate gets verified as an Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist. If the candidate taking the examination is a partner in OPN network, then he/she will be honored with OPN Certified Specialist. This examination goes a long way in distinguishing the candidates as proficient consultants as demonstrated in their scores.

Associated Exam:

The candidates are expected to appear and clear the Oracle RightNow CX Cloud Service 2012 Essentials Specialization Certification (1Z0-465). The candidates are expected to score on or above 60% to clear the examination. The examination is equipped with multiple choice questions ranging across various topics categorized as individual sections.


Before appearing for the examination, the candidate should attend and partake in mandatory and recommended trainings as provided on the Oracle Website viz., RightNow Foundation for Contact Center Administrators Training, in order to gain a cutting edge over their peers and helps them to score better. It would also help to understand the concepts of the curriculum and obtain hands-on practice experience executing the tasks in depth to attend to the examination in a better way. It is however, strongly recommended that the applicant has substantial experience in demonstrating the application on all particulars, before going for the examination.

Topics Covered:

The Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialization mainly covers the following topics:

  1. Oracle RightNow Overview
  2. Application Appearance
  3. Staff Management
  4. Answer Management Admin
  5. Site Configuration Admin
  6. RightNow Analytics
  7. Customer Portal

Strong basics in consulting is compulsory for this examination along with hands-on experience on the subject. The examination authority strongly insists on the participant having sufficient experience on working with the application before taking up the examination.

The examination spans across 150 minutes and contains 80 multiple choice questions.

Validity of the Certification:

The certification's validity remains for as long as the certificate is replaced by a newer certificate. Even if newer versions of the certificate emerge, the certificate will remain valid for this particular release.

Steps involved in the certification(Optional):

Top down, this certification involves 3 steps, which can be listed as follows:

  1. Training: To finish all the mandatory and recommended courses, as approved.
  2. Exam: Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialization 1Z0-465.
  3. Form: To complete the course submission form.

The order of steps may or may not be followed. However the candidate must complete all the steps before submitting the form.

Expert Review:

The demand for Oracle RightNow CX Cloud Service 2012 is growing with leaps and bounds. In this scenario, the individual who's certified as a Oracle RightNow CX Cloud Service 2012 Certified Implementation Specialist would stand out in the crowd over the global marketplace. Frankly speaking, this certification honors its takers with a cutting edge over the rest of the technical consultants in the market.

Najob Ibrahim, Signature Bank NY

Islamabad, Pakistan

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