Certification Full Name: Small Business
Certification Provider: Cisco
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! Effective September 3, 2013, Small Business and Small Business Foundation Specializations Certifications have been replaced by Small and Midsize Business (SMB) Specialization Certification.
Preparation for Small Business Specialization - what you need to study
The Cisco Small business specialization has seen a lot of changes with the time. In the past it was known just as the Small Business Foundation and Small business specializations. However, later on they were combined together to form the Small and Midsize business specialization. This certification will open a number of doors of opportunities for you. There are a lot of benefits strung along with this certification as well. To get certified through the small business specialization, you will have to decide whether you will be taking the account manager or engineer path in your future career. The topics that you have to study for these two categories are different. So, on the basis of the category that you have selected, you will need to start your preparation.
The main aim of the small business specialization certification focused on engineer is to test whether the candidate is proficient in designing and implementation of Cisco SMB solutions. It is a proof that shows that the candidate has the skill and knowledge in terms to Cisco SMB solutions. Before you receive the certification you will have to sit through all the recommended trainings. Then you will have to sit for the examination for the certification. There is a general guideline that will show you what you should study for the exam. Sometimes some other questions related to specific topics might also be asked. However, you have to keep in mind that the guideline about what you need to study might change without any further notice. You basically have to learn everything there is to about the Cisco SMB solutions. You need to understand the various components of the solutions and its importance. Then you will have to study about the technical and business requirements that are important for any kind of business solutions. The next thing that you have to study is the process of how you can design Cisco SMB solutions. Since you will be working to design the solution in future, you will be asked this in the exam. Lastly, you will also have to study everything about the implementation of the Cisco SMB solution.
If you are aiming for the account manager category of the small business specialization certification then you will have to study topics that are very different than the engineer category. In this certification you will be tested for your capability of how much you can understand customers' requirement. You will also be tested of how well you will be able to articulate the values presented by the solution. The first thing that you have to do is sit for all the recommended trainings for this category. Then you will have to sit for the exam. A general guideline about what you have to study for this certification has been given. But, sometimes questions that are related to some specific topics might also come. This guideline might also be changed without any further notice as well. The first thing that you have to study is how you can discover and understand customer business requirements. You need to study about how you can understand customers' present as well as future requirements, the current market trends and the things that drives business. The next topic that you have to cover is the benefits presented by using Cisco SMB solutions and its potential. You need to learn all the important parts of the Cisco SMB solutions like Cisco integrated service routers' position, Cisco switches' position and so on. You might also want to learn how to use the Quote builder. The last topic that you will have to cover is the post sales service and customer support. You should study about all the post sales service that you can offer. You also need to hone your skills about giving the right suggestion about any post sales service.
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