Effective Strategies to Ace the MS-720 Microsoft Teams Voice Engineer Exam

The Microsoft Teams Voice Engineer MS‑720 certification exam evaluates your ability to design, configure, manage, and troubleshoot an enterprise-level voice solution using Microsoft Teams. Most candidates have prior experience with Microsoft Teams administration and telephone technologies. Success in this exam demonstrates proficiency in integrating Teams with PSTN, deploying Direct Routing, optimizing call quality, and managing end-to-end voice infrastructure within Microsoft 365.

This certification is aimed at professionals preparing for the Microsoft 365 Certified: Teams Voice Engineer Expert credential. Candidates often begin their journey with the MS‑700 exam (Managing Microsoft Teams), building foundational knowledge in Teams administration before advancing to voice engineering topics.

Exam delivery takes place via an online proctored platform or through authorized testing centers. Expect a time limit of approximately 150 minutes to complete between 40 and 60 questions. The format includes multiple-choice, case studies, and scenario-based questions, with a passing score set at 700 out of 1000. Time management skills and familiarity with real‑world configuration scenarios are essential to succeed.

Core Technologies Behind Teams Voice

At the heart of the MS‑720 exam are several key technologies and protocols essential to voice communications. These form the foundation of any Microsoft Teams Voice deployment. A solid understanding of each will help build the skills needed to configure and manage a Teams telephony environment.

• VoIP (Voice over Internet Protocol): Enables voice to be transmitted digitally over IP networks instead of traditional telephony systems. Candidates should understand how voice packets are encoded (codecs), potential issues like packet loss, jitter, and latency, and how to mitigate them to maintain call quality.
  
• PSTN (Public Switched Telephone Network): The traditional phone network. Integration with Teams is achieved through several service options:
  
  • Direct Routing: Allows organizations to use their own SIP trunks and SBCs to connect Teams to the PSTN.
    
  • Calling Plans: Microsoft-managed PSTN connectivity delivered directly through Microsoft 365.
    
  • Operator Connect: A hybrid model that enables certified third‑party providers to connect PSTN services directly to Teams.
    
• Phone System: The backend voice infrastructure within Microsoft Teams that supports inbound/outbound calls, voicemail, call transfer, call queues, and auto attendants. Proper license assignment and policy configuration are necessary for full functionality.
  
• SIP (Session Initiation Protocol): Used to establish, modify, and terminate communication sessions like voice calls. Critical for understanding Direct Routing and SBC configuration. You’ll need to know SIP headers, call setup flow, and troubleshooting SIP signaling errors.
  
• QoS (Quality of Service): Voice traffic must be prioritized in network configurations to maintain clarity and reduce latency. Learn how to define and apply DSCP markings on Windows devices, switches, and routers to ensure VoIP packets are processed with high priority compared to other traffic types.

Understanding these concepts and their interactions within the Teams ecosystem is crucial. Configuring Direct Routing, for example, involves setting up SIP trunks, managing SBCs, implementing routing rules, and ensuring voice traffic is sent over optimized network paths with correct QoS settings.

Leveraging Learning Paths and Official Documentation

Microsoft provides structured learning paths that align closely with the exam objectives. These include comprehensive modules covering each task a voice engineer might perform in a Teams deployment.

Planning and Configuring Teams Phone

This category focuses on PSTN connectivity methods, licensing, emergency calling, voicemail, auto attendants, and call queues. Training includes choosing the right PSTN integration method, defining phone system features, and planning for responsible payout and compliance needs.

Managing Teams’ Phone Systems

This section teaches user provisioning, feature enablement, device management, and troubleshooting. Candidates explore enabling phone services at scale, configuring calling policies, assigning device configurations, updating firmware, and resolving call quality issues using tools like Call Analytics and Call Quality Dashboard.

You’ll extensively use PowerShell for bulk operations, such as policy assignments, device provisioning, and voice service activation. Be prepared to write and execute commands using the Teams PowerShell module, manipulating users, policies, and configurations programmatically.

Official documentation is critical for technical details. Study how to configure SBCs, deploy Survivable Branch Appliances, plan voice call routing, set up emergency dial plans, define per-user features, and manage compliance recording and contact center integrations.

Practice Exams and Study Communities

Microsoft offers official practice tests that simulate the exam environment. These help identify weak areas and improve time management while reinforcing subject mastery. Repeated attempts foster both confidence and knowledge retention.

Online study communities offer peer-to-peer support and real-world insight. Engaging with other candidates through forums and study groups exposes you to different strategies, clarifies misunderstandings, and builds confidence.

Gaining Real-World Experience through Lab Environments

Hands-on experience is indispensable for success on the MS‑720 exam. The test evaluates your ability to perform tasks you’d encounter in actual deployments rather than simply recalling definitions.

Virtual Lab Setup

Use Microsoft 365 trial accounts or sandbox tenants to build a Teams Phone lab environment. Practice enabling users for Teams Phone, assign necessary licenses, configure calling policies, and assign users to auto attendants and call queues. Use PowerShell to script bulk changes and policy assignments.

Direct Routing and SBC Configuration

Direct Routing involves setting up a Session Border Controller, configuring SIP trunks, establishing call flows with Teams, and performing media bypass optimizations. A lab environment is ideal for understanding SIP signaling, trunk setups, translation rules, and handling edge cases during call routing.

Device Provisioning and Management

Deploy Teams-certified devices such as desk phones and Teams Rooms systems. Learn remote provisioning, account sign-in mechanisms, firmware updates, and device monitoring. This knowledge is valuable for managing hybrid environments or conference rooms.

Network Optimization

Configure QoS on client devices and network gear. Mark voice traffic to ensure DSCP prioritization through WAN and LAN. Use call analytics tools to measure jitter, latency, packet loss, and MOS scores, and identify areas needing remediation.

Troubleshooting Skills

Simulate issues in your lab to resolve call routing errors, SIP trunk failures, device registration problems, and QoS misconfigurations. Practice using Call Analytics and Call Quality Dashboard to identify root causes and validate fixes.

Advanced Configuration of Microsoft Teams Phone System

As you progress deeper into the MS-720 exam preparation, it becomes increasingly important to understand advanced configuration capabilities within Microsoft Teams Phone. This section focuses on the planning, implementation, and customization of calling environments that go beyond the basics and are required in complex or enterprise scenarios. The exam assumes that candidates are proficient with both GUI-based and PowerShell-based configuration methods and can troubleshoot and support hybrid environments.

This includes deep knowledge of how to configure call routing, implement auto attendants and call queues with business logic, and customize emergency calling behavior for compliance and user safety. You will also need to know how to apply policies that control call features per user or group, which is key for managing a scalable Teams Phone solution.

A well-configured Teams Phone system ensures efficient call flow, minimal disruption, and adaptability to changing business requirements. Whether you are working in a cloud-only environment or with on-premises components (such as SBCs or Survivable Branch Appliances), the ability to configure each component to meet user and organizational requirements is essential.

Planning and Implementing Direct Routing

Direct Routing is a major topic on the MS-720 exam and a powerful solution for organizations that need flexible, customizable PSTN connectivity. Instead of relying solely on Microsoft’s Calling Plans or Operator Connect, Direct Routing allows businesses to bring their telephony provider and connect their Session Border Controller (SBC) to Teams.

This capability is especially relevant for global enterprises, legacy telephony integrations, or regulatory requirements. To successfully deploy and manage Direct Routing, you must understand the full call path, SIP signaling, SBC certification, firewall requirements, and the licensing needed to enable users.

Deploying Direct Routing involves configuring the SBC, establishing a secure TLS connection with Microsoft, and setting up voice routing policies within Teams. You must also configure PSTN usage records, voice routes, dial plans, and assign these appropriately to users.

Additionally, you’ll need to understand media bypass, which allows media to flow directly between the Teams client and SBC, reducing latency and load on the Microsoft cloud. Implementing this requires coordination of IP subnets, network policies, and correct SBC settings.

Redundancy planning is another key topic, including the configuration of a Survivable Branch Appliance (SBA). This device ensures local calling capabilities for branch offices during WAN or Microsoft 365 outages. Understanding how to register users to an SBA and redirect calls during a failover scenario is a critical exam concept.

Configuring Auto Attendants and Call Queues

Auto attendants and call queues are core components of the Microsoft Teams Phone System that help route calls efficiently within an organization. These features replace traditional PBX capabilities and need to be carefully designed to meet user expectations and business workflows.

Auto attendants provide automated menus that allow callers to choose from various options and route calls accordingly. They can be time-based (e.g., open hours vs. closed hours), language-based, or department-based. You will need to understand how to create auto attendants, assign phone numbers, configure call flow logic, and implement business hours and holidays.

Call queues manage incoming call distribution to groups of agents or users. You can configure options like routing methods (round robin, serial, longest idle, and attendant routing), overflow and timeout behaviors, music on hold, and voicemail handling. Queues can also be channel-based, allowing collaboration through a shared Teams channel.

Configuration requires assigning resource accounts with Teams Phone numbers and ensuring the correct licensing is in place. These accounts are linked to auto attendants and call queues, which then route calls to users or groups based on defined logic.

From a PowerShell perspective, you’ll use commands such as New-CsAutoAttendant, New-CsCallQueue, and Set-CsOnlineApplicationInstance to script the creation and modification of call handling components.

A common exam question scenario may ask you to analyze a business need (e.g., multilingual menu, regional call routing, or after-hours redirection) and implement a solution using auto attendants and call queues with the correct logic, policies, and user groups.

Implementing Emergency Calling Features

Emergency calling is a highly critical topic for Teams Voice Engineers, particularly when deploying Microsoft Teams Phone in multi-site or multinational environments. It ensures that when a user dials an emergency number (such as 911 in the US or 112 in Europe), the call is routed correctly and that responders are provided with the necessary location information.

Emergency calling in Microsoft Teams is configured using Emergency Calling Policies, Emergency Address, and Location Information Services (LIS). For dynamic location tracking, you configure network sites, subnets, and wireless access points. This enables Teams to detect a user’s physical location and send that data along with the emergency call.

You must understand how to:

• Define emergency numbers and associated dial masks
  
• Assign emergency locations to network subnets and users.
  
• Configure dynamic emergency calling for mobile and remote users.
  
• Implement notification groups to alert security teams when emergency calls are made.e
  
• Ensure compliance with local laws regarding emergency call routing and address provisioning.

Some organizations also use Direct Routing to send emergency calls directly to a Public Safety Answering Point (PSAP) using a certified telephony provider or emergency routing service. In these cases, special configuration on the SBC is required to ensure calls are delivered with correct location information and identifiers.

Emergency Calling is not just a configuration task—it is also a compliance and safety feature. You will be expected to demonstrate that you understand how to plan for various user scenarios, such as users working from home, users traveling across office locations, and users accessing Teams from different countries.

Proper testing of emergency call functionality is also a requirement. Many jurisdictions have specific test numbers that allow engineers to validate call routing without triggering a real emergency response. Understanding how to coordinate with telecom providers and perform these tests safely and legally is another critical point covered in the exam.

Managing Voice Policies and Calling Features

Voice policies in Microsoft Teams determine which calling features are available to users and how they behave. These policies are used to control access to features such as call forwarding, simultaneous ringing, voicemail, call park, and delegation.

There are several types of policies that you’ll need to understand and configure, including:

• Calling Policy
  
• Call Park Policy
  
• Caller ID Policy
  
• Voice Routing Policy
  
• Emergency Calling Policy
  
• Teams Calling Policy

Each policy can be assigned at the user level or to a group. PowerShell can be used to create custom policies, assign them to users in bulk, or migrate users between policy sets.

For example, a company might want to prevent international calling for entry-level employees while enabling it for executives. This scenario would involve creating a custom Calling Policy, adjusting the allowed call types, and applying the policy to the appropriate group of users.

You will also configure caller ID masking (to hide or show user or department numbers), control voicemail settings, and manage features like call delegation and group call pickup.

The exam will test your ability to understand a given business requirement and determine which policy or feature combination will achieve the desired outcome. You may be presented with a scenario describing user roles, locations, or compliance concerns and asked to determine the correct policy setup.

Being comfortable navigating the Teams Admin Center and PowerShell equally is crucial, as many advanced features require script-based configuration or policy assignment. Troubleshooting misapplied policies or conflicting rules is also likely to be part of the exam.

Managing Teams’ Phone Devices

Managing physical devices that integrate with Microsoft Teams Phone is essential for delivering a complete telephony solution. Devices include Teams-certified desk phones, conference room systems, headsets, speakerphones, and Teams displays. The MS-720 exam expects you to understand how to provision, manage, and troubleshoot these devices effectively.

Provisioning Teams Devices

All Teams-certified devices are managed through the Teams Admin Center under the Devices section. Devices must be signed in with a licensed Teams account and associated with the organization’s tenant. When provisioning devices:

• Ensure the device firmware is up to date and Teams-certified.
  
• Assign a user account or Common Area Phone (CAP) license to shared devices like lobby phones.
  
• Use Configuration Profiles to apply standardized settings (e.g., volume control, display timeout, lock screen).
  
• Deploy the Teams Phone Devices Policy to control user interface features.

Devices can be enrolled manually or automatically through Intune (Microsoft Endpoint Manager) for larger environments, allowing zero-touch provisioning.

PowerShell is also used for bulk management and diagnostics. You should know key cmdlets like Get-CsPhone, Set-CsPhone, and New-CsTeamsIPPhonePolicy.

Monitoring Device Health

Devices must stay compliant and updated. From the Teams Admin Center, admins can:

• Monitor registration status and uptime
  
• View firmware version and update schedules.
  
• Remotely restart or reset devices.
  
• Generate reports to detect offline or misconfigured devices

The MS-720 exam may ask you to interpret data or troubleshoot a device that isn’t signing in, has audio issues, or is using an outdated policy. You should understand how to cross-reference Teams logs, firmware settings, and network conditions.

Monitoring and Troubleshooting Teams Phone

Maintaining a reliable Teams Phone deployment requires real-time monitoring and effective troubleshooting. You’ll be tested on tools and methodologies for identifying and resolving call quality issues, configuration errors, and systemic outages.

Key Monitoring Tools

• Call Quality Dashboard (CQD): An analytics tool providing insights on call reliability, jitter, latency, and packet loss.
  
• Call Analytics: Provides per-user or per-call diagnostics, allowing deep investigation of call quality for specific users.
  
• Teams Admin Center Reports: Monitor usage, device compliance, and PSTN consumption trends.
  
• PowerShell Tools: Use Get-CsUserSession or Get-CsOnlineUser for session analysis and user call records.

These tools help identify patterns, such as consistently poor call quality in specific locations (suggesting network issues), recurring SIP errors (pointing to SBC or routing problems), or users experiencing dropped calls due to policy misconfiguration.

Troubleshooting Scenarios

You may encounter a range of issues on the exam, including:

• Calls failing due to incorrect dial plans or voice routing policies
  
• Users are unable to receive calls due to unassigned phone numbers or resource account misconfiguration.
  
• Devices are not signing in because of firmware or licensing issues.
  
• Incorrect caller ID display due to missing or misconfigured Caller ID policies

Be prepared to correlate logs, policy assignments, and configuration settings to identify the root cause.

Teams PowerShell is crucial here—be familiar with diagnostic commands, log analysis, and how to interpret SIP response codes (e.g., 403 Forbidden, 404 Not Found, 488 Not Acceptable Here).

Implementing Hybrid Voice with Skype for Business

While Microsoft Teams is now the default platform for collaboration and voice, many enterprises still maintain hybrid environments with Skype for Business (SfB) Server. The MS-720 exam tests your understanding of coexistence and migration strategies.

Coexistence Modes

Microsoft provides several coexistence modes to transition users from SfB to Teams, such as:

• Islands mode: Users use both SfB and Teams side-by-side (default for hybrid).
  
• Skype for Business with Teams Collaboration: Teams is used only for chat, files, and meetings.
  
• Teams Only: Users have fully transitioned to Teams.

You need to understand how to assign modes using Grant-CsTeamsUpgradePolicy and the implications for chat interoperability, presence, and calling functionality.

Hybrid Voice Setup

In a hybrid setup:

• Skype for Business handles PSTN calling for users still homed on-premises.
  
• Teams users may use Direct Routing, Calling Plans, or stay in coexistence mode.
  
• A hybrid topology requires Skype for Business Server configured with Cloud Connector Edition or Edge Servers, and the Hybrid Connectivity Wizard.

You should understand how to:

• Synchronize users with Azure AD
  
• Migrate users to Teams-only mode.
  
• Ensure proper voice routing depending on user location (on-prem vs. cloud)
  
• Troubleshoot call flow across platforms

Expect scenario-based questions on migrating a user from Skype for Business on-prem to Teams Phone and validating post-migration calling capabilities.

Backup, Redundancy, and Business Continuity

A resilient Teams Phone deployment must account for network outages, SBC failures, or Teams service disruptions. The MS-720 exam requires knowledge of planning and implementing business continuity.

Survivable Branch Appliance (SBA)

An SBA is a physical or virtual device installed at a branch site to ensure PSTN calling if connectivity to Microsoft 365 is lost. Key points:

• Requires certified hardware/software from approved vendors.
  
• Supports only basic calling during outages (no Teams UI).
  
• Requires specific configuration on SBC and Teams Admin Center.

You’ll need to demonstrate understanding of user registration with SBA, fallback behavior, and failback procedures.

Direct Routing Redundancy

Deploy SBCs in multiple geographic regions or implement failover routes within the Voice Routing Policies. Ensure high availability by:

• Configuring alternate SIP routes
  
• Using load balancing or DNS-based failover
  
• Monitoring SBC health and SIP trunks

Also, understand what happens during a Teams outage and how calls are rerouted via PSTN fallback or SBA.

Compliance, Security, and SLA Management

Ensuring Teams Phone deployments meet compliance, legal, and security standards is critical for enterprise environments.

Compliance Recording

Microsoft Teams supports certified third-party solutions for call recording to meet regulatory requirements (e.g., MiFID II, HIPAA). You must:

• Understand policy-based recording for specific users or groups
  
• Know how to integrate and manage certified compliance recording partners

E911 and Legal Requirements

As discussed in Part 2, accurate emergency location routing and notifications are a legal obligation. Ensure your deployment adheres to the Ray Baum’s Act (US) and Kari’s Law.

Security Best Practices

Implement role-based access control (RBAC), audit logs, and conditional access policies. Limit admin access using the Least Privilege Principle and ensure that devices and endpoints are hardened.

Microsoft Teams Voice Engineer MS-720 Exam Preparation Strategies

The final phase of your MS-720 exam preparation involves strategy—how to apply what you’ve learned, test your readiness, and maximize your chances of passing. Even with strong technical knowledge, a lack of structure in your approach could impact your performance. This part focuses on organizing your study plan, practicing effectively, handling the exam environment, and evaluating your career benefits post-certification.

Creating a Structured Study Plan

Preparing for the MS-720 exam requires a mix of theory, hands-on practice, and exam-focused review. A structured study plan helps manage your time and ensures you don’t overlook any exam objectives.

Start by breaking down the exam topics into weekly goals. Allocate specific days to studying each core domain, such as designing Teams Phone, configuring Direct Routing, or managing devices. Follow a sequence that builds on fundamentals, leading up to more advanced concepts. For example, understanding PSTN options should come before diving into SIP trunking and SBCs.

Daily study sessions should include reading Microsoft documentation, watching video tutorials, practicing configurations in a test tenant, and solving scenario-based questions. Reserve weekends or the end of each week for review and mock testing.

Keep a log of areas where you struggle or feel uncertain. Use that log to revisit topics and refine your understanding before your final exam date. It’s helpful to use flashcards or create mind maps for quick recall of complex topics like routing policies or QoS settings.

Practicing with Mock Exams

Practice exams are crucial to gauge your readiness. They simulate the actual test environment, helping you build confidence and test endurance. Microsoft and several third-party platforms offer practice exams that mirror the MS-720’s style and difficulty.

When taking a practice test:

• Replicate exam conditions by using a timer.
  
• Take it in a quiet environment without distractions.
  
• Avoid looking up answers as you go. Review mistakes after the test.

After completing each mock exam, analyze every question. Whether you got it right or wrong, ensure you understand why the correct answer is what it is. Focus more on the reasoning behind each answer than the answer itself.

Identify patterns in your errors. If you consistently miss questions about auto attendants or SIP signaling, it’s a sign you need to reinforce those areas. Retake practice tests weekly to track your progress and improve both speed and accuracy.

Mock exams also train your brain to spot tricky wording and eliminate distractors—an essential skill for high-stakes multiple-choice formats.

Real-World Labs and Hands-On Practice

Nothing prepares you for the MS-720 better than real-world experience. Set up a test Microsoft 365 tenant if possible. You can use a trial license with Teams Phone and experiment with:

• Assigning licenses to users
  
• Setting up Calling Plans, Operator Connect, or Direct Routing
  
• Creating auto attendants and call queues
  
• Testing QoS configurations using simulated network conditions
  
• Registering Teams-certified devices and managing them remotely

Use PowerShell for tasks like user provisioning, policy assignment, and diagnostics. Create test call scenarios and simulate failover routes. Deploy a basic Direct Routing environment using a virtual SBC and verify call flows.

The exam will expect you to understand these steps conceptually, even if it doesn’t require live configurations. So, having seen these in action will give you an edge in scenario-based questions and case studies.

Preparing for Exam Day

Your preparation is only complete when you’re ready for the mental and logistical aspects of test day. The MS-720 exam is delivered through Pearson VUE and can be taken in a testing center or online. Familiarize yourself with the platform and test format beforehand.

The exam includes 40–60 questions with a variety of types:

• Multiple choice
  
• Drag-and-drop
  
• Case studies
  
• Best answer selection

Some tips for exam day:

• Get adequate sleep the night before.
  
• Eat a light, healthy meal before the exam.
  
• Arrive early (or log in early if taking the test remotely).
  
• Keep your ID ready for verification.

During the exam:

• Read questions carefully, especially ones with multiple steps.
  
• Flag questions you’re unsure of to review at the end.
  
• Use the process of elimination for complex questions.
  
• Don’t spend too long on a single question. Move on and return later if needed.

If taking the exam remotely, ensure your internet connection is stable, your workspace is clear, and you meet all requirements (e.g., webcam, microphone, ID).

Maximizing the Certification Benefits

Passing the MS-720 exam earns you the Microsoft 365 Certified: Teams Voice Engineer Expert title. But the real value lies in how you leverage the certification in your career.

This credential validates your expertise in designing and deploying enterprise-grade telephony solutions using Microsoft Teams. It is recognized globally and can open doors in various roles, such as:

• Unified Communications Engineer
  
• Microsoft 365 Consultant
  
• Teams Voice Architect
  
• Cloud Solutions Engineer
  
• Infrastructure Specialist

Employers look for professionals who can lead migrations from legacy PBX systems to cloud-based calling platforms, configure secure and scalable solutions, and support global collaboration. This certification proves you can deliver all of that.

To enhance your professional visibility:

• Add the certification to your LinkedIn profile and resume.
  
• Use it as leverage in salary negotiations or promotions.
  
• Present yourself as a Teams Voice SME in internal projects.
  
• Consider following up with other Microsoft 365 or Azure certifications to broaden your skill set.

The certification also connects you with a broader community of professionals. Join forums, attend virtual events, or contribute to discussions about Teams Voice challenges and solutions.

Long-Term Skill Development and Lifelong Learning

Passing the MS-720 is a major milestone, but continued learning ensures you stay relevant as Microsoft evolves its platforms. Microsoft regularly updates its certification objectives, so stay informed about changes in Teams Phone, Direct Routing, and compliance requirements.

Make a habit of:

• Subscribing to Microsoft technical blogs and update feeds
  
• Experimenting with new Teams features in your la.b
  
• Reading technical whitepapers and customer case studies
  
• Attending Microsoft Ignite or user group events

You should also continue exploring PowerShell scripting and automation, as these are essential tools in managing large-scale Teams environments efficiently.

If you’re inclined toward specialization, explore third-party integrations for contact centers, compliance recording, or custom bots. These areas are increasingly in demand in regulated or customer service-heavy industries.

Taking the Final Step

Preparing for the MS-720 exam is an intensive journey that combines deep technical knowledge, hands-on experience, and strategic study habits. You’ve now seen a comprehensive view of the topics covered, methods for preparation, and the opportunities that follow certification.

As you wrap up your studies:

• Focus on real-world understanding, not just theoretical knowledge
  
• Practice consistently and review your weak areas.
  
• Stay calm and confident during the exam.m

Once certified, take pride in your accomplishment—it reflects your expertise in modern communication platforms and your ability to lead voice transformation in enterprise environments.

Final Thoughts

Preparing for and passing the Microsoft Teams Voice Engineer MS-720 exam is more than just earning a certification—it’s about mastering a specialized skill set that directly supports the evolving communication needs of modern organizations. As businesses increasingly adopt cloud-based collaboration platforms, the demand for professionals who can architect, implement, and support Microsoft Teams Phone solutions continues to rise.

This certification validates your ability to not only configure technical elements like Direct Routing, Calling Plans, and auto attendants, but also to troubleshoot performance issues, work across multiple workloads like networking and identity, and ensure compliance and security in a Teams environment. It demonstrates a deep understanding of how unified communications function within the Microsoft ecosystem and positions you as a valuable asset in enterprise IT operations.

Your journey to becoming a certified Teams Voice Engineer will also develop key traits beyond technical expertise. You’ll enhance your problem-solving skills, refine your documentation practices, and learn how to communicate technical designs in ways that align with business needs. These are qualities that set strong engineers apart in real-world IT teams.

The value of the MS-720 certification extends well past exam day. It opens doors to more advanced roles, higher earning potential, and greater responsibility in the areas of voice engineering and unified communications. More importantly, it affirms your commitment to professional growth in a competitive, fast-changing industry.

So, as you complete your preparation and prepare to sit the exam, remind yourself why you began this journey: to challenge your skills, to expand your opportunities, and to become an expert in one of today’s most essential collaboration platforms. Approach the exam with confidence, knowing that your study, practice, and dedication have equipped you to succeed.