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Certification: ACIS-6002
Certification Full Name: ACIS - Avaya Aura Communication Manager and CM Messaging - Embedded (R6.x)
Certification Provider: Avaya

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ACIS-6002 Certification Info

Certification Overview

This certification is also known as "Avaya Certified Implementation Specialist (ACIS) Avaya Aura Communication Manager and CM Messaging Embedded R6x". The basic purpose of ACIS certifications is to deal with the implementation and installation of Avaya products. However, this certification deals in particular with the implementation, installation and configuration of Avaya Aura Communication Manager and CM Messaging Embedded R6 x. This certification will enable these professionals to carry out various tasks using these products including their installation and troubleshooting as well. This is an intermediate level certification and hence deals with basic to intermediate concepts with low level of difficulty.

Who can do this Certification

ACIS-6002 is designed specifically for those individuals who possess some experience of working with these products by Avaya. They are supposed to have a minimal experience of 6 to 12 months to become authorized to do this certification. There will be a number of tasks relating to these products which the candidate will be taught. These people should be aware of the basic working of Communication Manager and CM Messaging so that they could build up on these concepts and learn various new things. This certification promises to enrich the knowledgebase of these people and provide them with ever-lasting skills.


This certification enables the people to undertake various specialized jobs as software specialists, software implementers, sales engineers and system installers. Once equipped with this certification, the people will be able to get these jobs easily in good companies. This will also let them augment their incomes as people are ready to pay more to authorized and certified professionals.

Associated Exam

There is one exam associated with this certification and is necessary to gain this credential. The compulsory exam for this certification is "6002 Avaya Aura Communication Manager and CM Messaging R6.0 Implementation Exam". This test will be assessing all the specific and technical skills related to operating and implementing these two products. This exam will have a medium-level difficulty and will be web-based.


In order to opt for this certification, people should have base-line knowledge about Avaya Communication manager and CM Messaging because that is very important. The candidates should know how to operate these products and troubleshoot them in times of need. Furthermore, they should also be aware about the hardware and software which will be required. There are some courses as well which need to be taken before taking the exam. These will be specially based on the individual implementation of both the products in this certification.

Examination Overview

6002 Avaya Aura Communication Manager and CM Messaging R6.0 Implementation Exam

The topics covered in this exam will adhere to various tasks which will be carried out with these two products. The tasks which will be tested include the following.

  1. Gathering required information
  2. Software Installation
  3. Hardware Installation
  4. Troubleshoot
  5. Validation
  6. Configuring the firmware

This exam adheres to all the topics listed above. In order to ensure good marks in this exam, the candidate should study all of these in depth. Moreover, this is a specialized form of exam which will particularly deal with the two products mentioned above. It should be made clear that the exam will not be testing any general knowledge regarding these topics; it will be testing specialized and particular knowledge regarding the products under consideration. The candidates should also consider doing some sample questions so that they exactly know what they will get in the exam.

The exam will be merely based on questions with multiple choices from which the candidate will have to choose the most appropriate answer. It will be carried out on web, for exactly 2 hours. The candidates will be expected to solve the entire exam during this given time. It will have around 60 questions and will test the candidate from different aspects.

Validity of Certification

The certification will remain valid for the duration of 24 months. Once this time has passed, the certification will be withdrawn. The candidates will have to then contact Avaya support to know the procedure for recertification.

Expert Review

Those people who wish to pursue their career as implementation specialists for the Avaya Communication Manager and CM Messaging have got an amazing opportunity in the form of this certification. They can make use of this certification and get very good jobs in the market. The two products which the certification is based on are used by loads of companies worldwide. This has let the opportunity emerge for those people who do this certification to reach great heights.

Don White, Donnelley R.R. & Sons

Auch, France.


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