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Certification: ACSS-3100
Certification Full Name: ACSS - Avaya Aura Communication Manager and CM Messaging - Embedded
Certification Provider: Avaya

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ACSS-3100 Certification Info

Certification Overview

ACSS-3100 certification is also recognized as "ACSS - Avaya Communication Manager and CM Messaging Certification". This certification caters to the aspect of administration and maintenance of this product. This certification assures to transfer the maximum knowledge to the candidates in the form of highly organized courses. Furthermore, it will also assess the abilities of the candidates using highly-recognized exams. Undoubtedly, anyone who does this certification will find credibility associated with his skills and knowledge. This certification is indeed a great chance for Avaya Support Specialists who work with Communication Manager and CM Messaging to enhance the set of their skills and get their skills certified as well.

Who can do this certification

Those people who find them working with these products since a long time are welcome to do this certification. These could include the system administrators and maintainers of Avaya Communication Manager and associated products. These people have got a good chance to officially learn the technique to go about this job and produce productive outcomes. Considering the high popularity of these two products, anyone who does this certification will unlock a set of great opportunities for himself.


This certification will allow Avaya Certified Specialists to take up highly qualified and admired jobs as Administrators, Managers, Maintainers and troubleshooters in respectable companies who make use of these products. They will undoubtedly be awarded with heavy salaries and will be able to enhance their incomes to a great extent. They will also obtain some great skills over the course of this certification that will allow them to work efficiently.

Associated Exam

There are a number of exams associated with this certification which test various aspects of applicant's knowledge. However, the core exam which has been specially designed for this certification is "Avaya Aura Communication Manager Administration Exam - 3100". It deals with the aspect of administration and maintenance of the system once it has been installed and implemented.


The candidate should have the basic knowledge of administration and maintenance. He should know how to operate different devices and install software. He should also be able to judge if there is any problem and how that will be resolved. Moreover, he should be able to entertain customer requests and make changes to the system according to their requirement. For acquiring all these prerequisite qualities, he must have an experience of at least 4-6 years in this department. Having a handsome experience in this field is the most important requirement as it will make sure the candidate has some background knowledge as well which will allow him to pick on the concepts easily.

Examination Overview

Avaya Aura Communication Manager Administration Exam - 3100

The core exam affiliated with the certification will deal with a number of areas of study. The key areas which this exam will test include the following.

  1. Administration
  2. Knowledge of Architecture of product
  3. Maintenance
  4. Management
  5. Resolving issues
  6. Catering to customer requirements

These six topics form the basic skeleton of this exam. They have been assigned different weightages according to their significance. However, the applicant should expect to see most questions from the topic of Administration. Hence, he should focus more on this topic as opposed to others. The exam will generally test if the applicant has the ability to transform his knowledge and skills in a practical situation in an effective way. Furthermore, the applicant should also keep a focus on the technical features of the product.

The exam will be home to around 50-70 questions. The questions will have various choices from which the applicant will choose the most desired one. It is important to realize that choosing more than one option could result in the cancellation of that particular question. Furthermore, overwriting would also not be allowed if the candidate decides to take a proctored exam rather than an online one. The total duration of this exam would be 90 minutes.

Validity of Certification

Avaya Certified Support Specialist - 3100 certification will only remain valid for a fixed period of time. The certification will expire after a time period of 24 months. All those applicants who want to further extend this duration will have to apply for recertification and complete its process.

Expert Review

ACSS-3100 puts a good amount of focus on the aspect of administration of some famous Avaya products. This certification is very unique due to its distinguished curriculum and extraordinary courses. It will surely prove to be very beneficial for the people who wish to make Avaya products their method of earning a good sum of money.

Noah Thomas, Mark Solutions and Sons

Amsterdam, Holland.


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