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Certification: ACSS-3101
Certification Full Name: ACSS - Avaya Aura Session Manager and System Manager
Certification Provider: Avaya

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ACSS-3101 Certification Info

Certification overview

This certification is also referred to as ACSS - Avaya Aura Session Manager and System Manager Certification. This one of ACSS certification comes under the credential of unified communications. The sole aim of this certification is to impart the best knowledge and resources for the implementation, management and troubleshooting for Avaya Session Manager and System Manager. It is not untrue that these two products are widely used in the sector of communications by various companies. This certification takes the responsibility of producing these credible individuals who will be able to overtake the process of implementation and administration for Avaya session manager and system manager.

Who can do this Certification

This certification is open for people of all categories. However one important thing which needs to be kept in mind is that these people should have worked with Avaya products for at least two years to become eligible for this certification. Avaya Aura System Manager and Session Manager require a high level of expertise by the applicant due to their advanced features. Companies who use these products are looking for people who are certified and trained enough to take over the process of administration and implementation as well. This certification is indeed the comprehensive guide which caters to all the processes from start to end.


There are countless benefits which are provided by this certification. Successful candidates are able to get the privilege of being entitled to jobs as administrators, implementer and managers in companies which use Avaya Session manager and System Manager. In addition, they also find the value of their skills increased due to this certification. The median salary enjoyed by successful candidates of this certification is around $60000 annually.

Associated Exam

There are some courses which need to be cleared prior to taking an exam. There is just one exam which experiences affiliation with this certification. The exam's name is "Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam". It puts an additional emphasis on the maintenance and implementation of these Avaya products and will assess the candidate from different angles.


There are certain courses which must be done by the candidate in before completing this certification. They have an option to take the virtual classroom course or the real classroom course, depending on their choice. These courses would instill the basic concepts in these candidates to carry out this certification. However, the applicants also have to demonstrate certain other proficiencies especially in dealing with Avaya Session Manager and System Manager. They should make a note of the fact that they are required to know all the features of these products and to what extent are they concerned to the customer. They should previously have undertaken the tasks of administration or implementation at notable areas so they are familiar with the entire process and can easily improve on it.

Examination Overview

Avaya Aura Session Manager and System Manager Implementation and Maintenance Exam

There are 5 main topics which deserve utmost concentration by the candidate. These five topics are listed below.

  1. Implementing the system
  2. Managing the components
  3. Setting up security
  4. Analyze faults
  5. Immediate resolving of fault

Note that most of the knowledge needed for this certification is based on practical grounds. It will not only test the knowledge of candidate, it will put an emphasis on the architecture of the products under consideration. It needs to be understood that this advanced level exam will go to a deep extent while assessing the concepts of applicant. The candidate will not be able to clear the test until he is familiar with the practical domains of all these topics.

The test will be held for 1 hour and 45 minutes. It is also important to note that questions will be based on multiple choices from which the correct option will have to be selected. The exam has put an equal emphasis on all the topics listed. Thus you should be ready to cater to around 50 questions, 10 from each topic.

Validity of Certification

The candidate needs to remember that ACIS – 3101 will only remain valid of 2 years after it has been gained. It tends to expire after the stated duration.

Expert Review

ACIS – 3101 is one of those certifications that center their aim on providing the best quality of knowledge and skills to candidate. With the perfect amalgamation of courses for delivering knowledge and exams for testing them, this will surely bring the qualities of the candidate to a much higher and elevated level. It is highly recommended for people working with Avaya Session manager and System Manager.

Thomas Grey, Peak solutions

Rotterdam, Holland


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