Certification Full Name: ACSS - CallPilot
Certification Provider: Avaya
Exam Code: 7304
Exam Name: Avaya CallPilot Maintenance
This certification, also known as "Avaya Certified Support Specialist - CallPilot Certification", has been initiated keeping in mind the popularity of Avaya CallPilot products. The primary goal of ACSS-3205 certification is to deliver the best quality of expertise which will be used to operate Avaya CallPilot products. The worth of Avaya certification has increased to a great extent over the past few years and its credibility has increased. This certification not only promises to endow the candidates with knowledge, it also tries its best to provide a skill-set that will accompany these candidates in the practical domain of their work.
Who can do this Certification
As the name of this certification says, ACSS-3205 has been launched to deliver the best Support Specialists to the world for Avaya CallPilot. People who generally lie under the domain of this certification are those who have been involved with Avaya products for a notable amount of time. Nevertheless, those with less experience can also opt for it but they will have to work much harder as compared to experienced individuals. It is recommended that those who enjoy working with Avaya CallPilot and like to master the skill of using it must do this certification.
There is a great scope in the job market for those who have this certification. In fact, the people who have done this certification recently have set a trend in the market due to which more people are attracted towards it. The reason for this popularity is the amazing job placements that this certification has provided. It has enabled the people to get competitive jobs as technical supporters, administrators and maintainers for Avaya CallPilot products. In fact, the amount of salary that people with this certification earn is 50 to 60 percent higher than what non-certified people earn.
Note that there are some courses which need to be taken prior to taking this exam. These courses are essential as they will give you an idea of the topics and questions in the exam. There is just one exam linked with this certification and its clearance is the fundamental requirement of this certification. The exam is titled as "Avaya CallPilot Maintenance Exam". Evident from its name, the exam will primarily focus on the techniques for the maintenance and administration of Avaya CallPilot products. However, other related topics might also be tested so the candidate should prepare accordingly.
There are some very important requirements of this certification which must be fulfilled prior to opting for it. Since this is not a basic level certification, the candidate needs to demonstrate certain skills which he might have gained through formal or informal education or even through obtaining some primary certification. The most essential need of this certification is that the applicant should be able to manage and maintain large systems. He should know the basics of networking. He should also be most familiar with the modern-day techniques of monitoring the system. He should also have basic knowledge regarding the security of the system and should be able to deal with customer complaints.
Avaya CallPilot Maintenance Exam
This exam is the utmost source of evaluation of the candidate from all aspects.It tests the ability of the person to perform various tasks and handle various settings of this product. Following are the areas which the test will focus on.
- Deployment of equipment
- Techniques for monitoring
- Looking for errors and resolving them
- Providing technical support to customers
- Administration of the system
- Maintaining the settings
This exam uses the best ways to evaluate the concepts of the applicant. It has got an extremely perfect set of topics that will cover most part of maintenance and administration of Avaya CallPilot system. You can see that most of the topics are concerned with monitoring or maintaining the system. However, the element of customer satisfaction is also of high importance and must not be ignored. If the candidate desires to score good marks in the exam, he should do all the topics in detail.
As far as the duration of this test is concerned, it will be held for 1.5 hours. The number of expected questions in the exam would exceed 60. Most importantly, the exam will consist of multiple-choice questions.
Validity of the Certification
The validity of this certification will hold for a fixed time of 2 years.
ACSS-3205 is a good addition to Avaya certification. It comes with utmost focus on the maintenance of Avaya CallPilot products. I feel that such specialized and focused certifications are of great benefit to the people who do it. I highly recommend it to people who are interested in the field of maintenance of Avaya products.
Scarlett Geller, John IT Company
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