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Certification: ACSS-3300

Certification Full Name: ACSS - Avaya Aura Contact Center

Certification Provider: Avaya


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Certification Exams

Certification Overview

This certification is also referred to as "Avaya Certified Support Specialist - Avaya Aura Contact Center". This certification has come into existence to provide the skills of utmost quality to the professionals who wish to work with Avaya Aura Contact Center as support specialists. This certification brings along the utmost desire to show the world how Avaya certified people excel in all fields and standards. Truly, like all other Avaya certifications, this one is also a masterpiece which puts a high focus on one of its most important products, Avaya Aura Contact Center. It tends to take these people to a new level of professionalism and expertise.

Who can do this Certification

Anyone with a desire to work with Avaya Aura Contact Center as a support specialist or administrator should certainly take advantage of this certification. It is designed to bring this people to an elevated level of professionalism and competence. The skills taught in this certification are certainly unique and highly admired all around the world. In fact, all of those who hold a wish to excel in this field and achieve great height have an amazing chance in the form of this certification which they should not let go.


The benefits of this certification are undoubtedly immense. With a clear focus on the administration and management of Avaya Aura Contact Center, this certification tends to provide the support specialists with a life time skill set. Avaya certified professionals have been receiving great jobs and high salaries and have been able to secure high reputation in the market. These certified professionals greatly outperform others who have not done this certification. Just to mention, these professionals have been receiving jobs as administrators and technical supporters from reputable companies with salaries as high as $60000.

Examination Overview

This certification fulfills the "Contact Center" credential of ACSS certifications. It comprises of a number of paths from which the candidate can choose his desired one. There is an option available where he can either opt for virtual classroom or go for physical classroom. There has also been a relaxation given where the candidate can choose his own combination of courses. After the courses have been taken, only then the candidate will be eligible to take the exam. There is only one exam taken for this certification and is called "Avaya Aura Contact Center Administration Exam".


Avaya Aura Contact Center is used by various organizations worldwide. It requires a high level of expertise and technical skills for its operation. For this particular certification, it is recommended that the candidate gets hands-on experience with Contact Center products as it will immensely help him over the course of this certification. Further required prerequisites for this certification include the knowledge regarding required software and hardware, techniques of monitoring, dealing with customers and knowledge of technical functions concerning this product. All of these will be acquired by the candidate if he possesses some experience with the product beforehand.

Examination Overview

Avaya Aura Contact Center Administration Exam

This exam makes use of a number of tricky and challenging questions to evaluate the concepts of the applicants. The key topics in this regard include the following.

  1. Installation
  2. Configuration of settings
  3. Maintaining security
  4. Administration
  5. Troubleshooting

It is clear from the list that the sole purpose of this exam is not only to test the administration qualities of the candidate, it also evaluates the candidate on the he faces various problems and tries to resolve them. All of the topics will be tested with respect to the technical features of Avaya Aura Contact Center. Only those candidates will be successful in this exam that goes an extra mile to understand the concepts in details and memorize various details. One more important thing to notice is that the exam puts an extra focus to evaluate the abilities of the candidate in the practical domain. In this regard, the candidate must have some hands-on experience with the product as well.

The duration of this exam would be 1 hour and 45 minutes. Questions will be mostly MCQs and the candidate will need to get a high score to clear the exam. The candidate should expect around 50 to 60 questions in the exam.

Validity of the Certification

The duration for which this certification is supposed to remain valid is 2 years.

Expert Review

Avaya has done a great job in creating this certification. Avaya Contact Center products are used a lot and require certified specialists for its administration. This certification has gone one step further to fill the gap and has provided the society with incredibly amazing support specialists of all time.

Scarlett Geller, John IT Company

Cambridge, USA.

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Yes, when the 90 days of your product validity are over, you have the option of renewing your expired products with a 30% discount. This can be done in your Member's Area.

Please note that you will not be able to use the product after it has expired if you don't renew it.

How often are the questions updated?

We always try to provide the latest pool of questions, Updates in the questions depend on the changes in actual pool of questions by different vendors. As soon as we know about the change in the exam question pool we try our best to update the products as fast as possible.

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Can I purchase PDF Version without the Testing Engine?

PDF Version cannot be purchased separately. It is only available as an add-on to main Question & Answer Testing Engine product.

What operating systems are supported by your Testing Engine software?

Our testing engine is supported by Windows. Android and IOS software is currently under development.


Money Back Guarantee

Test-King has a remarkable Avaya Candidate Success record. We're confident of our products and provide a no hassle money back guarantee. That's how confident we are!