Certification Full Name: ACSS - Avaya Aura Call Center Elite
Certification Provider: Avaya
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Avaya Aura Call Center Elite Implementation and Maintenance
Includes 69 Questions & Answers.
This certification is commonly known as "ACSS - Avaya Aura Call Center Elite". As evident from its name, this certification is intended for those who work with Avaya Aura Call Center Elite. This certification takes considerable pains to ensure that it supplies the best knowledge and set of skills to the candidates to ensure that they reach a level of professional expertise in implementing and maintaining Avaya Aura Call Center Elite. It makes use of an amalgamation of technical and general skills to offer the best learning experience to the candidates.
Who can do this Certification
Avaya Aura Call Center Elite is one of the products which are used by many call centers and companies to serve their purpose. The implementation and maintenance of such a large system is quite technical and difficult as well. This raises the need for more technical staff for its operation which this certification tends to provide. Thus, all those who have been working with or are willing to work with Avaya Aura Call Center Elite for a considerable amount of time in future must take advantage of this certification. This certification will enrich the knowledgebase of these individuals and make them self-dependent for doing their job.
Avaya Aura Call Center Elite is being used by numerous number of call centers. They are in need of technical staff for its implementation and maintenance. This has provided the chance to certified people to receive great benefits in the form of highly competitive and demanding jobs as Avaya Aura Call Center Elite implementer and maintainers. These jobs not only bring self-esteem, but also some along with high salaries for these certified people ranging from $50000 to $70000 each year.
There is only one specific exam which will be used by this certification to evaluate the abilities of candidates. It could only be taken once all other credentials of this certification have been met. The exam is titled "Avaya Aura Call Center Elite Implementation and Maintenance Exam". It will make use of some technical and sophisticated questions evaluate the applicant from various angles. Thorough practice and understanding is undoubtedly the key to ace this exam.
The setup and maintenance of Avaya Aura Call Center Elite is a hefty task considering the huge setup that has to be made. In this regard, the applicant has to be familiar with certain concepts beforehand. He should have a basic touch of networking. He should also have some experience in the management of communication lines and setups. He has to know regarding the required software which include call managers, VOIP software, voice recognition and much more related ones which would be required by the product. Furthermore, he has to have an experience of working with call centers before as well. If he does not possess these skills it will be very difficult for him to do this certification.
Avaya Aura Call Center Elite Implementation and Maintenance Exam
All the topics in this exam will be directly linked to Avaya Aura Call Center Elite. The exam will cover these topics in detail.
- Setting up equipment
- Initializing implementation
- Installing hardware required
- Installing software
- Finishing errors
- Further maintenance
These 6 topics form the base of this exam. They will be tested from different angle to evaluate the candidate. The level of difficulty will be intermediate. The core focus in this exam will remain on implementation and maintenance, and most of the questions will be seen from these topics. Other topics will have roughly 6-8 questions each. The best way to ace this exam is to study the fundamentals of Avaya Aura Call Center Elite and then focus on the ways of its implementation and maintenance.
As far as the structure of the test is concerned, it will be having around 50 to 60 Multiple-Choice questions. The exam will take place for 1 hour and 45 minutes and no extra time will be given to the applicant. It is important to note that only one option for each question is supposed to be selected.
Validity of the Certification
Just like all other ACSS certifications, this one also comes along with a fixed validity of 2 years. If a candidate shows a desire to extend this period, he will have to consider recertification after the expiry of certification.
Avaya Aura Call Center Elite is an integral product used by many call centers around the globe. It requires highly technical staff for its maintenance. This certification by Avaya is an amazing initiation to provide the world with high-quality trained professionals who will be able to take over the process of implementation and maintenance of this product.
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