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Certification: ACSS-3305

Certification Full Name: ACSS - Avaya Aura Experience Portal with Proactive Outreach Manager

Certification Provider: Avaya

Exam Code: 3314

Exam Name: Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

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"Avaya Aura Experience Portal with POM Implementation and Maintenance Exam Exam", also known as 3314 exam, is a Avaya certification exam.

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3314 Sample 1
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3314 Sample 2
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3314 Sample 9
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3314 Sample 10
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Certification Overview

This certification is titled as "ACSS - Avaya Aura Experience Portal with Proactive Outreach Manager". This certification lies under the domain of Avaya Contact Center credential. It takes extensive measures to bring out the best maintainers, implementers and managers for Avaya Aura Experience Portal. It makes use of unique ways to deliver knowledge to the candidates and test it in a credible way. ACSS-3305 is one of those unique certifications that makes use of simple ways to explain and teach the most technical and difficult tasks.

Who can do this Certification

This certification can be done by experienced support specialists who have worked long enough with Avaya products, for at least 2 years. The reason for this is the technicality in the implementation and maintenance of Avaya Aura Experience Portal. As much as this product is famous, it is technical and difficult to understand as well. In fact, the real problem is with the 'effective' management of this system which this certification plans to endow the candidates with. Thus these professionals should do this certification to master the art of implementing and maintaining Avaya Aura Experience Portal.


The number of benefits affiliated with this certification is more than what one can imagine. This certification not only makes the candidates' self-dependent, well-organized and capable of managing Avaya Aura Experience Portal, it also enables them to get many financial rewards as well. This means that these people now have the chance to acquire jobs with high salaries and could greatly increase their income. The minimum salary given to these people at these job positions starts from $50000 and go up to $70000 annually.

Associated Exam

The exam associated with this certification is just one. However there are some courses as well which require completion before taking this exam. These courses endow the candidate with the required skills to manage and troubleshoot Avaya Aura Experience Portal and prepare the candidate for the exam. The name of the exam is "Avaya Aura Experience Portal with POM Implementation and Maintenance Exam" and it must be cleared with high marks.


Avaya Provocative Outreach Manager is extremely difficult to manage. However, if the candidate equips the basic knowledge regarding the operation of related contact center products, he will be easily able to master the use of Provocative Outreach Manager as well. The applicant needs to show proficiency in managing networks at a basic level. He should be familiar with the complex programs which will be used and should know how to operate and manage them to serve their purpose. He must also make sure that he has certain programming skills which will help him in the process of troubleshooting. Demonstration of good administration and maintenance skills for such a large system is also equally important. The candidate should be able to keep in mind the element of customer satisfaction and should be able to deal with them in an organized manner.

Examination Overview

Avaya Aura Experience Portal with POM Implementation and Maintenance Exam

The examiner has used a good combination of topics and has distributed the weight quite well throughout the exam. Following topics will form the basic skeleton of this exam.

  1. Gather information for POM
  2. Installing required programs
  3. Setting up hardware
  4. Implementation
  5. Maintaining the system
  6. Troubleshooting problems with POM

As you can see, questions relating to the 6 topics listed above will be distributed thoroughly throughout the exam. The weightage of each topic is different from the others. However, most of the questions will be asked from the topic of maintenance and troubleshooting. It is important for the candidate to remember that the questions will be asked keeping in mind that he is a support specialist. So he should prepare accordingly. Furthermore it is very essential that the candidate studies the details of Provocative Outreach Manager in detail because questions regarding some of its functions will also be asked.

The basic skeleton of the exam will comprise of more than 70 questions, with roughly 10 questions from each topic. The applicant will sit in the exam for exactly 1 hour and 45 minutes. As with most ACSS certification exams, this exam will also be based on multiple choice questions.

Validity of the Certification

This certification tends to remain valid for the duration of 2 years and will expire after this.

Expert Review

This certification is a great choice to make for those people who wish to work with Provocative Storage Manager. It is indeed a masterpiece. It uses amazing ways to teach some highly technical skills in a simple way to the candidates. It is highly admired and I would surely recommend it to these people.

Jessi Bandler, Technology rulers

Massachusetts, USA

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