Question 60
A customer requests both a refund and a replacement item for one damaged purchase. Separate specialists each propose granting their remedy. What should the orchestrator do?
Explanation
Correct Answer
Independent favorable recommendations can conflict with a mutually exclusive remedy rule.
Incorrect Answers
Double compensation can violate policy and create irreversible cost.
Response timing is unrelated to this order's entitlement.
Withholding prior actions defeats coordination and risks duplicate fulfillment.