Question 870
An office installs a new 6 GHz-capable AP, but an older 802.11ac laptop cannot detect the dedicated 6 GHz-only SSID. Which first diagnostic check is most useful before changing the network?
Explanation
Correct Answer
This check collects evidence at the layer implicated by the symptom: a 5 GHz-only 802.11ac radio cannot discover or join a 6 GHz WLAN. Examine the evidence before choosing the corrective change.
Incorrect Answers
This would be a reasonable check when a location-aware application cannot find good roam candidates although coverage overlaps because neighbor information is missing, but is less direct for the issue at hand: a 5 GHz-only 802.11ac radio cannot discover or join a 6 GHz WLAN.
This would be a reasonable check when an employee WLAN uses EAP-TLS and clients fail immediately after a RADIUS server certificate renewal, but is less direct for the issue at hand: a 5 GHz-only 802.11ac radio cannot discover or join a 6 GHz WLAN.
This would be a reasonable check when the campus WLAN's APs transmit at maximum power, creating very large overlapping cells and sticky client behavior, but is less direct for the issue at hand: a 5 GHz-only 802.11ac radio cannot discover or join a 6 GHz WLAN.