Question 180
An engineer troubleshoots an identity solution for: A tenant wants to replace persistent SMS usage by prompting eligible users to register Microsoft Authenticator over time. The pilot result is: Eligible employees never see the Authenticator registration prompt at interactive sign-in. What is the most likely relevant fault?
Explanation
Correct Answer
Correct diagnosis. The registration campaign targets a different method or excludes the intended staff group. This fault explains the observed failure: Eligible employees never see the Authenticator registration prompt at interactive sign-in. The intended configuration would instead be: Configure an authentication methods registration campaign with correct eligibility and snooze behavior.
Incorrect Answers
The emergency account remains in the campaign's included population without the intended exclusion. The reported symptom instead has this cause: The registration campaign targets a different method or excludes the intended staff group. The corrective action is: Configure an authentication methods registration campaign with correct eligibility and snooze behavior.
Only generic multifactor authentication is required, without a device-bound provider restriction where the policy requires one. The reported symptom instead has this cause: The registration campaign targets a different method or excludes the intended staff group. The corrective action is: Configure an authentication methods registration campaign with correct eligibility and snooze behavior.
The authentication methods policy targets All users instead of the permitted staff population. The reported symptom instead has this cause: The registration campaign targets a different method or excludes the intended staff group. The corrective action is: Configure an authentication methods registration campaign with correct eligibility and snooze behavior.