Question 500
An enterprise automation rollout disappoints managers because they expected all manual roles to disappear immediately. The team has identified a response and must obtain a justified decision before moving forward. What governance decision should leadership make before the next commitment?
Explanation
Correct Answer
This decision respects the accountable project authority and the scenario’s remaining exposure: Record phased measurable benefit commitments rather than irreversible staff-reduction promises. The response being governed is Reset expectations on staged adoption, exception handling, and realistic benefit realization. and the completion measure is Benefit tracking distinguishes automated transactions, manual exceptions, and redeployed staff capacity.
Incorrect Answers
Have the release authority withhold cutover until shared prerequisites and recovery tests pass. That safeguard does not address the specific risk here: promising full automation at first release inflates expectations and conceals exception costs. The relevant follow-up is: Record phased measurable benefit commitments rather than irreversible staff-reduction promises.
Seek formal sponsor approval to retire obsolete acceptance criteria and revise targets. That safeguard does not address the specific risk here: promising full automation at first release inflates expectations and conceals exception costs. The relevant follow-up is: Record phased measurable benefit commitments rather than irreversible staff-reduction promises.
Secure privacy review and least-privilege approval for sensitive reporting feeds. That safeguard does not address the specific risk here: promising full automation at first release inflates expectations and conceals exception costs. The relevant follow-up is: Record phased measurable benefit commitments rather than irreversible staff-reduction promises.