Question 270
A report summarizer sees a six-month increase in Claude API usage and a simultaneous reduction in support tickets. It concludes the usage increase caused the ticket decline. What evidence discipline is needed?
Explanation
Correct Answer
Two trends may coincide for reasons other than a direct effect of the API rollout.
Incorrect Answers
Reversing an unsupported causal direction does not fix the inference.
Shared timing does not rule out staffing, seasonality or process changes.
Hiding the period weakens provenance and cannot establish cause.