Question 290
A Claude support assistant handles routine policy explanations and live order-status questions. Its controller forces an order-lookup tool on every turn, including policy explanations that require no external data. Which configuration BEST reduces needless calls while still requiring a genuine lookup before reporting a live order status?
Explanation
Correct Answer
The host can route static Q&A without a tool while enforcing a deterministic lookup gate when the answer depends on live order data. This distinguishes optional tool choice for a lightweight response from a required verified action for an external-data question.
Incorrect Answers
Unconditional forcing wastes calls, can fail when an order identifier is absent, and may be unsupported for some model configurations. It does not improve simple factual policy responses.
Natural-language claims do not establish an external operation. The status answer must derive from the actual authenticated lookup outcome.
Removing the ability to retrieve live state would make specific delivery claims speculative. The appropriate optimization is to avoid unnecessary tool calls, not necessary ones.