Question 310
An acquired sales division sees a new CRM as surveillance and quietly maintains shadow spreadsheets. The team proposes this response: Explore trust and incentive concerns, tailor change engagement, and demonstrate user and customer value. What observation MOST convincingly validates that the change worked?
Explanation
Correct Answer
This measured result tests the stated action in the present scenario: Explore trust and incentive concerns, tailor change engagement, and demonstrate user and customer value. The evidence is Adoption evidence shows the authoritative CRM used in normal workflows while duplicate shadow records decline. Without that evidence, the unresolved failure is: Punitive license enforcement alone may increase workarounds without addressing underlying distrust.
Incorrect Answers
The risk register links currency hedges and continuity alternatives to distinct triggers and owners. However, this does not establish the required outcome: adoption evidence shows the authoritative CRM used in normal workflows while duplicate shadow records decline.
Worker feedback influences operating design and documented reskilling outcomes reduce avoidable transition gaps. However, this does not establish the required outcome: adoption evidence shows the authoritative CRM used in normal workflows while duplicate shadow records decline.
Updated triggers drive engagement actions and engineering controls without conflating short- and long-horizon hazards. However, this does not establish the required outcome: adoption evidence shows the authoritative CRM used in normal workflows while duplicate shadow records decline.