Question 670
An agile team consistently resolves incidents but the product support organization receives no runbooks or failure patterns. The team proposes this response: Embed operational support in incident retrospectives and produce practical recovery playbooks. Which measurable outcome should the team use to verify success?
Explanation
Correct Answer
This measured result tests the stated action in the present scenario: Embed operational support in incident retrospectives and produce practical recovery playbooks. The evidence is Support engineers resolve a seeded incident using handover artifacts within agreed service targets. Without that evidence, the unresolved failure is: Counting closed incidents does not demonstrate transfer of recovery capability.
Incorrect Answers
The approved target population and warning-time objectives reflect current flood scenarios. However, this does not establish the required outcome: support engineers resolve a seeded incident using handover artifacts within agreed service targets.
Incoming contractors correctly explain why an important control was chosen and what would trigger reassessment. However, this does not establish the required outcome: support engineers resolve a seeded incident using handover artifacts within agreed service targets.
Acceptance tests use the same freshness and reconciliation thresholds across business and technical teams. However, this does not establish the required outcome: support engineers resolve a seeded incident using handover artifacts within agreed service targets.