IBM Certified Deployment Professional - Tivoli Service Request Manager V7.2

Vendor: IBM

Certification overview

IBM introduces many certification courses in order to help the individuals to gain knowledge and become expert in the area. IBM Certified exam for Tivoli Service Request Manager is for the persons who can easily handle and requirements related to service request management for Tivoli.

Who can do this certification

One you have deep knowledge about Service Request Management can go for this exam.Professionals must also know of how to configure a service request, incident problem One must also have deep understanding about the integration options which are there within the Tivoli Service Manager.


Every individual who wants to be an expertise in any field should always go for a certification process which helps individuals to gain knowledge as well as experience in handling the different areas. After attaining Certification person can easily handle the problems related to Tivoli Service Manager without help of any individual.

Associated Exam

Like any other certification, this also includes test which are compulsory to clear so that you can clear the certification. This exam has only two linked test which are as follows. Detail description of each test is written below:

  1. Foundations of Tivoli Process Automation Engine (000-017):The technical professionals who are mainly responsible to plan, install, configure, perform operations, admin tasks and maintains the Tivoli Process Automation engine.
  2. IBM Tivoli Service Request Manager V7.2 Implementation (000-030):The exam is mainly for the professional individual who is accountable to configure service request management of how to implement that in a production environment. Person must have a deep understanding of the how to manage the Tivoli service request as it a powerful tool which links IT Operations and business operations and how they help to improve the IT Services.


The pre requirement of Service Request Manager is only to clear two exam one is the foundation exam of Tivoli process automation and another exam is for implementing the service request. For this exam one must have multiple software's which needs to installed on various physical as well as virtual machines. Certification exam only consists of objective type questions from which you only have to select the corrected option.

Examination Overview

The whole process of certification covers a wide range of topics. One must clear their concepts regarding Tivoli Service Request Manager for the certification. Persons must have strong understanding of types of operating systems, networking concepts, firewall related studies. Awareness about the security including SSL, LDAP, data encryption, directories.Individual must also have somewhat idea about the python scripts, integration and webserver components,XML, SQL, protocols of HTTP and lastly idea about the concepts of ITIL. This certification also has an objective type paper in which you have to select one out of the four options. The Exam consists of approximately 70 questions and you have to score minimum 68 % of marks to clear the certification.

Validity of the Certification:

IBM Certification related to either Tivoli Service Requests or any other certification it comes with a validity and that is if the certification providing authority make some changes in the process of certification then you have to appear in the certification again. But it is not necessary when they are going to change the process.

Steps involved in the certification:

Each and every certification process of IBM involves a series of steps which needs to be completed for the certification. On the first place you need to select the course in which have interest and want to pursue your career in that. One needs to know about the linked test which are associated with a particular test. Like this certification requires completing of two tests which are mandatory. So start preparing for the first test from the study materials and then check for some test online which helps you to give a better idea about the test. After preparation, search for a Pearson value center near to you where you can give your test. Once done with all the formalities including your personal details so that you can give the test. Try to clear the exam within the first attempt. Although you have a second attempt also. Once the exam is cleared then one can get the mark sheet at that time itself but for the certification you needs to wait because that comes directly in your mailbox after successful clearing the exam within a week.

Expert Review

People who have attained the certification has got many benefits including a high raise in their salaries and changes in their designation. Multinational companies always give preferences to the individuals who have done an IBM Certification during the time of interviews. Certification helps professionals to show these companies that they are expert in that field and they have a written proof for that.

Hwang Ho Young. KBR Inc

Busan, South Korea

Related IT Guides

  1. IBM Certified Administrator for Rational UCM Fundamentals
  2. IBM Certified Advanced Solution Expert - Cognos TM1
  3. IBM Certified Advanced System Administrator - WebSphere Portal 7.0
  4. IBM Certified Application Developer - TRIRIGA Application Platform V3.2.1
  5. IBM Certified Associate - Rational AppScan Source Edition
  6. IBM Certified Associate - Tivoli Identity Manager V5.1
  7. IBM Certified Associate - Tivoli Monitoring V6.2.2
  8. IBM Certified Deployment Professional - Maximo Asset Management V7.1
  9. IBM Certified Deployment Professional - Tivoli Access Manager for e-business V6.1.1
  10. IBM Certified Deployment Professional - Tivoli Asset Management for IT V7.2.1
  11. IBM Certified Deployment Professional - Tivoli Change and Configuration Management Database V7.1.1
  12. IBM Certified Deployment Professional - Tivoli Identity Manager V5.1
  13. IBM Certified Deployment Professional - Tivoli Provisioning Manager V7.2.0.2
  14. IBM Certified Deployment Professional - Tivoli Service Automation Manager V7.2.1
  15. IBM Certified Deployment Professional - Tivoli Storage Manager FastBack V6.1.1
  16. IBM Certified Deployment Professional - Tivoli Storage Manager V6.2
  17. IBM Certified Deployment Professional - Tivoli Workload Scheduler V8.6
  18. IBM Certified Mobile Application Developer - Worklight V5.0.0.3
  19. IBM Certified Solution Designer - Maximo Asset Management V7.1
  20. IBM Certified Solution Developer - WebSphere Portal 7.0
  21. IBM Certified Solutions Expert - Collaborative Lifecycle Management
  22. IBM Certified Specialist - InfoSphere Optim for Distributed Systems v9.1 Upgrade
  23. IBM Certified Specialist - Rational AppScan Standard Edition
  24. IBM Certified Specialist - Rational Team Concert V3
  25. IBM Certified System Administrator - IBM Lotus Sametime 8.0
  26. IBM Certified System Administrator - Informix Dynamic Server V11
  27. IBM Certified System Administrator - Lotus Quickr 8.1 for IBM Lotus Domino
  28. IBM Certified System Administrator - Lotus Quickr 8.1 for IBM WebSphere Portal
  29. IBM Certified System Administrator - Lotus Quickr 8.5 for Domino
  30. IBM Certified System Administrator - WebSphere Portal 7.0
  31. IBM Service Management Asset Management V3
  32. IBM Service Management Data Center Management and Transformation V3
  33. IBM Service Management Network and Service Assurance V2
  34. IBM Service Management Service Availability and Performance Management V2
  35. IBM Service Management Service Availability and Performance Management V3
  36. IBM Service Management Service Delivery and Process Automation V3
  37. IBM Service Management Tivoli Storage Management V3

October Offer! 30% Discount for All Exams!

This is a ONE TIME OFFER. You will never see this Again

Instant Discount
Test-King Testing Engine

30% OFF

Enter Your Email Address to Receive Your 30% OFF Discount Code Plus... Our Exclusive Weekly Deals

A confirmation link will be sent to this email address to verify your login.

* We value your privacy. We will not rent or sell your email address.


Your 30% Discount on Your Purchase

Save 30%. Today on all IT exams. Instant Download

Test-King Testing Engine

Use the following Discount Code during the checkout and get 30% discount on all your purchases:

Start Shopping