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Certification: ITIL SO

Certification Full Name: ITIL Service Operation

Certification Provider: ITIL

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ITIL SO Certification Exam

ITILSL-SO - ITIL Service Lifecycle Service Operation Exam

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Certification Prerequisites

  • ITIL V3 Foundation
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ITIL SO Certification Info

Certification Overview

ITIL SO certification is designed for professionals desirous of having a recognized qualification that shows their competency in service operations, the main processes, activities related to management and operation of the infrastructures. These professionals help organizations to manage their operations more efficiently and increase the quality of Service Management. The certification is suited for a multitude of professionals - CIO, CTO, Team Leaders, Designers, Planners, Architects, Service Managers, Audit Managers and even trainees in different departments. To put it briefly the qualification is suited for all professionals involved in the service life cycle.

A professional with an ITIL SO Certification represents competency in managing service operations and the challenges that follow. Such a professional is equipped to handle factors that are essential for success. They are able to coordinate the functions from the perspective of business and not just technology.

Examination Information

As In the case of other certifications, the first step is to procure the application form, duly fill it and submit it. A candidate can opt for an online examination or a paper base examination to be conducted by an accredited training organization.

The total numbers of questions that have to be answered are only 8 and the nature of the examination is multiple choice questions. To be considered as pass' a candidate must score a minimum of 70% marks. This means that a candidate should score a minimum of 28 marks. The maximum time for the examination is 90 minutes. In the case of candidates attempting the examination in a language other than their first language, 120 minutes are given and are also allowed to use a dictionary.


A candidate who wishes to sit for the certification exam must hold a certificate of ITIL Foundation Certificate in IT Service Management. The foundation certification is required to be presented at the time of seeking admission.

ITIL Service Operation Goals

The aim of this certification is to analyze management skills level related to service design and activities related to it. A candidate is required to show competency in

  • Service Operations - introduction, principles, processes and other activities.
  • Organizing service operations functions and processes
  • Handling technology for service operations
  • Implementing and improvising service operations
  • Handling risks and critical factors.

ITIL Service Operation Benefits

The demand for ITIL professionals is growing the world over. This is an intermediate qualification that represents competency in best practices and methodology related to service operations. The certification is a win-win situation for both the organization and the individual. While the organization benefits with better aligned business and project aims and well managed operations, the professional gains as his career graph shoots. The certification promises growth in terms of salary, position and responsibilities.

Expert review

ITIL certified professionals has sky rocketed in the last few years, all with the right reasons. The certification has allowed me to expand my horizons. Today I am not only confident about working in software development but feel can easily transition to the security side. The certification has helped me understand and acquire necessary skills in coordinating work amongst different IT departments. The extensive training and testing provides commendable value to the certification.

Grace Shadow, Senior Problem Manager, Crescendo International Software