Passing tips for EXIN ITIL exam

Certification: Exin Exin - Exin

It becomes difficult if you have to choose between the classroom program or self study route for the preparation. Especially for the exams such as ITIL exam, the candidates have to choose the option according to their study plan.

Here the advice should be taken from the experts who have ITIL Expert certification and the trainers working in this field. Such IT geeks can provide you the best advice for your exam preparations. Now, the candidates should check out the top tips for preparation of the exam and pass it.

1.   Need to focus on the keywords:

There areseveral keywords associated with the concepts of the ITIL. Focusing on the keywords will be very beneficial in the preparation of the exam and also while practicing for the exams.  For example, if the question is related to the marketing field and consists the keywords related to it or if the question points towards the policies and strategies, then the question is related to the Service and strategies.

In the same way, if the question is related to the negotiation related strategies, then the candidate should think of the service management process. The service management covers the service and operational level agreements. If the candidates see the words like transparency, fairness, etc. it is related to the governance and the word relationship is associated with configuration management and tools.

  • This configuration management covers its database which contains the records of configuration objects, assets and services.
  • The configuration management system keeps the track of different types of data like problems, issues, changes and documentations, etc.

If question has a word data center, then it is related to the area of facility management as it is clear that the management of data centers is covered under the facility management. The words like “pre-authorized” would give you the idea of standard changes. These kind of words is related to the request models, changing models, etc.

2. The five aspects of service designing:

In the service designing, the candidates learn about five aspects which explain the five main points. As these aspects are part of the exam, the candidates have to memorize all of them. To make it easy, a short trick is suggested by the experts as a word “TAMPS” of service designing. It will make you remember the packet of these five aspects.

  • “T” will make you remember the Designing of a service management system and Tools. These tools are used to manage the service life cycle and operational services. 
  • “A” is used to remember the design and Architecture of technology. In this field, it is determined that how much disk space, servers are used for the operations and the connection to the internet and backup of data.
  • “M” stands for the Measurement and designing of systems. This designing provides all the important data required for the operations.  This aspect is involved in the compilation of the end to end services and also the other components of the architecture.
  • “P” is used to make the candidates think about designing of Process required. All the organizational internal processes and designs needed to improve the services  are covered in this aspect.
  • “S” is used to think of the designing and Solutions for Services. In this phase, the solutions for business are designed and the necessary resources used for such solutions are also covered.

3. Ample Practice is required:

The candidates should take the sample tests in the institutions providing test series for practice and the online sample test papers are also available. These sample tests are very useful in building and boost up the self confidence in an individual. If the candidates are taking training from a recognized institution, then they should join the practice sessions provided by the institutions. Such sample tests come with an answer sheet for the candidates because it would be helpful for them at the time of revision of these questions.

4. Read the questions carefully:

While taking the exams, the common mistake made by a lot of candidates is that, they start answering the questions without giving the time required in reading the question. It is obvious that the candidates will miss the important parts of the questions and it would affect their scores.

The candidates should read the phrases and words used in the questions in order to give the right answers to those questions. Usually, the examinations are online and that is the reason the candidates should read the questions carefully because in the computer based exams the chances of skipping words are high.

5. Answers should be ITIL based:

The candidates should answer the questions according to the guidelines of the ITIL only. Since, the candidates are tested for the awareness of ITIL principles and techniques. Many times it is seen that the candidates answer the questions according to their companies in which they work, it is a wrong phenomenon because exam is used to test the knowledge of functions, roles, principles and concepts of ITIL not any other organization.

6. Few General tips:

There are a few general tips which should be followed by every candidate for such exams.

  • Trust the knowledge you have:  If you have prepared for the exam, then you should trust yourself. Yes, it happens a lot of time when we get confused at some points, in this situation you have to be relaxed and recall the points related to that point. But if you think that you cannot recall the point, move on and try again at the end.
  • If you are stressed, talk to your instructors: Few candidates really feel  stressed or become nervous before exams. It is a common problem and the instructors know how to deal with it. So, if you feel stressed you should talk to your mentors.


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