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Avaya Sales & Design Credentials

APDS (Avaya Professional Design Specialist)

  • Contact Centers
  • Unified Communications

APSS (Avaya Professional Sales Specialist)

  • Avaya Networking

Avaya Implement & Support Credentials

ACIS (Avaya Certified Implementation Specialist)

  • Avaya Networking
    • ACIS-6103 - ACIS - Avaya ERS 8000 and VSP 9000 Installation and Configuration
  • Contact Centers
    • ACIS-6202 - ACIS - Avaya Aura Contact Center
    • ACIS-6209 - ACIS - Avaya Aura Contact Center CCT and Multimedia
  • Unified Communications
    • ACIS-6002 - ACIS - Avaya Aura Communication Manager and CM Messaging - Embedded (R6.x)
    • ACIS-6005 - ACIS - Avaya Communications Server 1000 for Avaya Aura
    • ACIS-6303 - ACIS - CallPilot

ACSS (Avaya Certified Support Specialist)

  • Avaya Networking
    • ACSS-3600 - ACSS - Avaya Ethernet Routing Switch
    • ACSS-3601 - ACSS - Avaya Virtual Services Platform 9000
  • Contact Centers
    • ACSS-3300 - ACSS - Avaya Aura Contact Center
    • ACSS-3304 - ACSS - Avaya Aura Call Center Elite
    • ACSS-3305 - ACSS - Avaya Aura Experience Portal with Proactive Outreach Manager
    • ACSS-3308 - ACSS - Avaya Contact Recording and Avaya Quality Monitoring R12
  • Small and Medium Enterprise Communications
  • Unified Communications
    • ACSS-3100 - ACSS - Avaya Aura Communication Manager and CM Messaging - Embedded
    • ACSS-3101 - ACSS - Avaya Aura Session Manager and System Manager
    • ACSS-3103 - ACSS - Radvision Scopia Solution
    • ACSS-3105 - ACSS - Avaya Communications Server 1000 for Avaya Aura
    • ACSS-3107 - ACSS - Avaya Session Border Controller Enterprise
    • ACSS-3200 - ACSS - Avaya Modular Messaging with Avaya Message Store
    • ACSS-3203 - ACSS - Avaya Aura Messaging
    • ACSS-3204 - ACSS - Avaya Aura Conferencing

Avaya Inc. is ainternationalsupplier of business communicationsas well as collaboration systems. It's headquarters are locatedat Santa Clara, Californiain the United States.

The company provides the following service:

  • Unified communications (UC) and Avaya Aura® architecture abridges complex communications networks, lessens infrastructure costs, etc.
  • Avaya Aura® Contact centersdevelop a single and integrated customer queue, despite diverse the presence of media or modality.
  • Small and Medium Enterprise (SME) solves communications challenges.
  • Video products collaboration services (integrated hardware, software, etc.)
  • Networking (routers, switches and other networking hardware).


Several major technologies offered by Avaya include:

  • Agile Communication Environment combines Unified Communications capabilities with business applications.
  • AUDIX provides voice messaging platforms
  • Auto Detection Auto Configuration networking protocol configures the traffic for IP phones.
  • Auto Unit Replacement permits replacement of any switch in the stack without rebooting the stack.
  • Avaya Energy Saver (AES) decreases the power consumption in the ethernet equipments without harming the traffic flow.
  • Flexible Advanced Stacking Technology (FAST) Stacking permits up to eight Avaya ERS series switches to function as a single switch along with up to 1.1 Tbit/s stacking performance.


Avaya sponsors a range of certifications and training designed for the IT Professionals who deal with Avaya products and technologies. Avaya credential program has been divided into five-levels. These certifications provide a massive scope to the professionals to enhance their proficiencies in the IT field starting from the entry level to reach the specialist level competence. The certifications from the highest level are: Avaya Certified Solutions Architect (ACSA), Avaya Certified Support Specialist (ACSS), Avaya Certified Implementation Specialist, and Avaya Professional Design Specialist.


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