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Certification: ACSS-3000

Certification Full Name: ACSS - SME Communications

Certification Provider: Avaya

Exam Code: 3002

Exam Name: Avaya IP Office Platform Configuration and Maintenance

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"Avaya IP Office Platform Configuration and Maintenance Exam", also known as 3002 exam, is a Avaya certification exam.

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3002 Sample 1
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3002 Sample 2
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3002 Sample 3
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3002 Sample 4
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3002 Sample 5
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3002 Sample 6
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3002 Sample 7
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3002 Sample 8
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3002 Sample 9
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3002 Sample 10
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Certification Overview

This certification is also recognized as "Avaya Certified Support Specialist - SME Communications". The primary purpose of this certification is to fulfill the ACSS Small and Medium Enterprise Communications credentials. In this regard, the certification puts a high focus on delivering the best expertise to the candidates to enable them to operate IP Office Products in a professional and organized way. It caters to equip this support specialist with the best techniques to install, maintain, troubleshoot and configure Avaya IP products. Indeed, this certification has been prepared to convey the best to the candidates who opt for it.

Who can do this Certification

This certification is meant for advanced professionals who have been working with Avaya IP Office products for a notable period of time. People without any background knowledge in this field or with IP Office products would not find this certification beneficial because it builds the previous concepts of the applicant and takes them to a higher level. However, those who work with this product will find the most amazing knowledge and techniques in this certification that will undoubtedly prove to be extremely beneficial for them. The applicant will also learn a number of new methods to perform some simple tasks in a more beneficial way.


Once a candidate has successfully obtained this certification, he could be able to get a number of jobs in various companies. Avaya IP Office Products are used by several enterprises and organizations. There is a high demand for people who could install and maintain this system and also provide further support in case of any problem. This has enabled the certified individuals who get this certification to acquire jobs as support specialists, system installers and technical support managers in several high-profile companies. This has given boost to their careers as well as enabled them to earn high wages. The average wage of a certified individual is almost 50% higher than a non-certified one.

Associated Exam

The affiliated exam with this particular certification is "Avaya IP Office Configuration and Maintenance Exam". This exam is aimed at assessing the candidate in various parts of this process, especially the part of maintenance and configuration. It puts a great focus on the ability to the candidate to maintain the system in a well-organized way once it has been installed.


There are certain credentials which need to be met and certain requirements which have to be fulfilled before a person can go for this certification. It is extremely important that the applicant has at least a 4 year experience as a support specialist and a further 2 year experience of working with Avaya Office IP Products. He should be familiar with the fundamental concepts of operating Office IP products and should be able to carry out technical tasks using it. Furthermore, he is also required to know the use of Office IP Products so he knows what the customer actually requires and could devote his energies to work in that direction.

Examination Overview

Avaya Exam IP Office Configuration and Maintenance Exam

This exam will be of a professional level with some advanced topics in it. The main focus of the exam will remain on the following core topics.

  1. Knowledge of Product Architecture
  2. Office IP Administration
  3. Office IP Implementation
  4. Office IP further maintenance
  5. Office IP Troubleshooting

As it is quite clear from the topics, the exam will be testing the knowledge of candidate with respect to his ability to install and manage Office IP products. However, it is essential that the applicant knows technical details regarding the architecture of the product as it will help him answer a number of technical and advanced questions. He should also do some practice on his own by using the sample tests which he may find online.

The allocated time for this particular exam is 1 hour and 30 minutes. Whole of the test is required to be completed in this duration. Roughly, the test will comprise of 40-60 questions from all of the topics listed above. Most of the questions will be Multiple Choice ones.

Validity of the Certification

The duration for which the validity of the certification will hold is 2 years. Once this duration is over, the certification will expire and will require recertification for further extension.

Expert Review

Avaya support specialists are in high demand all over the world. This certification holds great value in the sight of those companies who make use of Office IP products. This has enabled certified people to get great opportunities and rewards. They will surely find everything they need in this certification.

Evan Baptise, Home of technology

Saxony, Germany.

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