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Avaya Sales & Design Credentials

Avaya Implement & Support Credentials

ACIS (Avaya Certified Implementation Specialist)

  • ACIS-7120 - ACIS - Avaya Aura® Core Components
  • ACIS-7130 - ACIS - Avaya Aura Communication Applications
  • ACIS-7750 - ACIS - Avaya IP Office, Contact Center
  • Contact Centers
    • ACIS-6202 - ACIS - Avaya Aura Contact Center
  • Unified Communications
    • ACIS-6002 - ACIS - Avaya Aura Communication Manager and CM Messaging - Embedded (R6.x)
    • ACIS-6005 - ACIS - Avaya Communications Server 1000 for Avaya Aura

ACSS (Avaya Certified Support Specialist)

  • ACSS - Avaya IP Office Platform - ACSS - Avaya IP Office Platform
  • Contact Centers
    • ACSS-3300 - ACSS - Avaya Aura Contact Center
    • ACSS-3304 - ACSS - Avaya Aura Call Center Elite
    • ACSS-3305 - ACSS - Avaya Aura Experience Portal with Proactive Outreach Manager
  • Small and Medium Enterprise Communications
  • Unified Communications
    • ACSS-3100 - ACSS - Avaya Aura Communication Manager and CM Messaging - Embedded
    • ACSS-3101 - ACSS - Avaya Aura Session Manager and System Manager
    • ACSS-3103 - ACSS - Radvision Scopia Solution
    • ACSS-3105 - ACSS - Avaya Communications Server 1000 for Avaya Aura
    • ACSS-3107 - ACSS - Avaya Session Border Controller Enterprise
    • ACSS-3203 - ACSS - Avaya Aura Messaging
    • ACSS-3204 - ACSS - Avaya Aura Conferencing
    • ACSS-3205 - ACSS - CallPilot

Avaya Exams

  • 3002 - Avaya IP Office Platform Configuration and Maintenance
  • 3107 - Avaya Session Border Controller Enterprise Implementation and Maintenance
  • 3108 - Avaya Scopia Solution Implementation and Maintenance
  • 3203 - Avaya Aura Messaging Implementation and Maintenance
  • 3204 - Avaya Aura Conferencing Implementation and Maintenance
  • 3300 - Avaya Aura Contact Center Administration
  • 3301 - Avaya Aura Contact Center Maintenance and Troubleshooting
  • 3304 - Avaya Aura Call Center Elite Implementation and Maintenance
  • 3308 - Avaya Contact Recording and Avaya Quality Monitoring R12 Implementation and Maintenance
  • 3309 - Avaya Aura Experience Portal with POM Implementation and Maintenance
  • 6202 - Avaya Aura Contact Center Implementation
  • 6209 - Avaya Aura Contact Center CCT and Multimedia Implementation
  • 6210 - Avaya Aura Contact Center Implementation Exam
  • 7003 - Avaya Communication Server 1000 for Avaya Aura Implementation
  • 7004 - Avaya Communication Server 1000 for Avaya Aura Maintenance
  • 7120X - Avaya Aura® Core Components Integration Exam
  • 7130X - Avaya Aura® Communication Applications Integration Exam
  • 7220X - Avaya Aura Core Components Support Exam
  • 7230X - Avaya Aura Communication Applications
  • 7304 - Avaya CallPilot Maintenance
  • 7391X - Avaya Aura® Call Center Elite and Call Center Elite Multichannel Implementation Exam
  • 7491X - Avaya Aura® Call Center Elite and Call Center Elite Multichannel Support Exam
  • 7591X - Avaya Mobility Networking Solutions Integration
  • 7593X - Avaya Pod Fxâ„¢ Integration Exam
  • 7691X - Avaya Mobility Networking Solutions Troubleshooting and Maintenance
  • 7693X - Avaya Pod Fxâ„¢ Solution Support Exam
  • 7750X - Avaya IP Office Contact Center Implementation and Expanded Configuration Exam
  • 7893X - Avaya IP Officeâ„¢ Platform Configuration and Maintenance

Avaya Inc. is ainternationalsupplier of business communicationsas well as collaboration systems. It's headquarters are locatedat Santa Clara, Californiain the United States.

The company provides the following service:

  • Unified communications (UC) and Avaya Aura® architecture abridges complex communications networks, lessens infrastructure costs, etc.
  • Avaya Aura® Contact centersdevelop a single and integrated customer queue, despite diverse the presence of media or modality.
  • Small and Medium Enterprise (SME) solves communications challenges.
  • Video products collaboration services (integrated hardware, software, etc.)
  • Networking (routers, switches and other networking hardware).


Several major technologies offered by Avaya include:

  • Agile Communication Environment combines Unified Communications capabilities with business applications.
  • AUDIX provides voice messaging platforms
  • Auto Detection Auto Configuration networking protocol configures the traffic for IP phones.
  • Auto Unit Replacement permits replacement of any switch in the stack without rebooting the stack.
  • Avaya Energy Saver (AES) decreases the power consumption in the ethernet equipments without harming the traffic flow.
  • Flexible Advanced Stacking Technology (FAST) Stacking permits up to eight Avaya ERS series switches to function as a single switch along with up to 1.1 Tbit/s stacking performance.


Avaya sponsors a range of certifications and training designed for the IT Professionals who deal with Avaya products and technologies. Avaya credential program has been divided into five-levels. These certifications provide a massive scope to the professionals to enhance their proficiencies in the IT field starting from the entry level to reach the specialist level competence. The certifications from the highest level are: Avaya Certified Solutions Architect (ACSA), Avaya Certified Support Specialist (ACSS), Avaya Certified Implementation Specialist, and Avaya Professional Design Specialist.


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