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Certification: ITIL Foundation Certificate in IT Service Management

Certification Full Name: ITIL Foundation Certificate in IT Service Management

Certification Provider: Exin

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Exin ITILF Questions & Answers

Provides a compilation of real ITILF exam questions in a simulation environment that your will experience in testing centre while taking your actual ITIL Foundation (ITILF) exam

All ITILF Questions & Answers have been verified by IT Exin Certification Experts to ensure the industry's highest 99.6% FIRST TIME Pass Rate.

  • 549 real Questions & Answers from the Current pool of questions from actual ITILF exam
  • Accurate Answers Verified by the Leading Exin Certificatio Experts
  • Advanced Testing Engine to simulates actual ITILF exam environment
  • Instructor Led Feedback System for sending your questions to our Exin experts
  • 90 Days Free Updates for immediate update of actual Exin ITILF exam changes

Individual Product

Certification Prerequisites

No prerequisites.

Certification Notation

There are two ways to earn ITIL Foundation Certificate in IT Service Management: to pass ITILF exam or EX0-001 exam.


EXIN ITIL (IT Infrastructure Library) certification is aimed at Business Managers and IT professionals who work in organizations that have adopted ITIL approach for IT service management. ITIL is most widely accepted in the world for a set of best practices that it offers for the management of IT services in an organization. These best practices ensure that the organization is delivering appropriate services, meeting business goals, and delivering benefits by following a systematic and professional approach. ITIL allow professionals to identify, plan, deliver, and support IT services to a business.

ITIL follows a modular and tiered structure for ITIL exams that allow candidates to select different disciplines and areas of ITIL that are most suitable for them. This makes ITIL qualifications more accessible and achievable.

ITIL certification consists of one foundation level exam, ten intermediate level exams, and one executive level of certification, as detailed below.


ITIL Foundation Certificate in IT Service Management Exam

The ITIL Foundation exam is aimed at IT professionals who want to know more about IT Service Management. This exam is a prerequisite for all the ITIL Intermediate exams and is also required to achieve EXIN Certified Integrator Secure Cloud Services title.


There are no prerequisites for this exam.

Exam Details

The ITIL Foundation exam consists of 40 multiple choice questions that need to be completed in 60 minutes. The maximum marks for the exam are 40 and you must score 26 marks (65%) marks to clear the exam.


The ITIL Intermediate Qualification exams are free-standing qualification certifications in themselves but are also the part of the ITIL Intermediate Capability stream. They are the qualification modules that lead to the ITIL Expert Certificate in IT Service Management.

The Intermediate certification exams offered by ITIL are:

  • ITIL Continual Service Improvement Certificate
  • ITIL Managing Across the Lifecycle Certificate
  • ITIL Operational Support and Analysis Certificate
  • ITIL Planning, Protection and Optimization Certificate
  • ITIL Release, Control and Validation Certificate
  • ITIL Service Design Certificate
  • ITIL Service Operation Certificate
  • ITIL Service Offerings and Agreements Certificate
  • ITIL Service Strategy Certificate
  • ITIL Service Transition Certificate


  • The ITIL Foundation Certificate in IT Service Management. Or
  • Earlier ITIL (V2) Foundation plus Foundation Bridge. Or
  • ITIL Expert in IT Service Management (achieved via Service Manager or Practitioner bridging routes).

In addition, each intermediate exam has its own prerequisites related to the professional experience in the same field, basic IT literacy, and personal study.

Exam Details

The ITIL Intermediate exams consists of 8 multiple choice, scenario-based, and gradient-scored questions that need to be completed in 90 minutes. Each question has 4 possible answer options which are worth 5 marks, 3 marks, 1 mark, and no marks. The no marks option is the distracter option.

The maximum marks for the exam are 40 and you must score 28 marks (70%) marks to clear the exam. The candidates who are taking exam in their non-native language will get a maximum of 120 minutes to complete the exam and are allowed the use of a dictionary.


ITIL Master Qualification

The ITIL Master Qualification is the highest l ITIL Qualification that can be achieved by a professional. It validates practical application skills of the candidate to implement ITIL framework in the work place.


  • The ITIL Expert Certificate in IT Service Management
  • At least five years of experience in leadership, managerial or higher/senior management advisory roles in IT service management.

Exam Details

The ITIL Expert Certification does not require you to take an exam. Rather it can be taken by written submissions and candidate interview. The timescale for completion of certification is between six months to 24 months. The assessment stages are:

  1. Registration with EXIN
  2. Application Completion
  3. Submission of a Proposal outlining:
    • the real life situation to be addressed, and
    • the Elements of ITIL to be applied to the situation
  4. Preparation and submission of a Work Package for assessment
  5. Attendance at an interview to support the Work Package assessment

ITIL Certification Benefits

EXIN ITIL certification allows you to:

  • Identify, plan, deliver, and support IT services to business.
  • Achieve high customer satisfaction with the use of a more professional approach to service delivery.
  • Improve your productivity to provide high quality of IT services.
  • Get yourself recognized globally for your knowledge and skills.
  • Become more knowledgeable, get hired fast, and stand distinct among peers.

Expert review

The ITIL certification has help me to get recognition for my IT service management skills in my company. The ITIL certificate exams have helped me to achieve a systematic and professional approach to identify, plan, deliver, and support IT services in my company.

John Lewis, IT Professional, Ernst & Young MY.

Frequently Asked Questions

How can I get the products after purchase?

All products are available for download immediately from your Member's Area. Once you have made the payment, you will be transferred to Member's Area where you can login and download the products you have purchased to your computer.

How long can I use my product? Will it be valid forever?

Test-King products have a validity of 90 days from the date of purchase. This means that any updates to the products, including but not limited to new questions, or updates and changes by our editing team, will be automatically downloaded on to computer to make sure that you get latest exam prep materials during those 90 days.

Can I renew my product if when it's expired?

Yes, when the 90 days of your product validity are over, you have the option of renewing your expired products with a 30% discount. This can be done in your Member's Area.

Please note that you will not be able to use the product after it has expired if you don't renew it.

How often are the questions updated?

We always try to provide the latest pool of questions, Updates in the questions depend on the changes in actual pool of questions by different vendors. As soon as we know about the change in the exam question pool we try our best to update the products as fast as possible.

How many computers I can download Test-King software on?

You can download the Test-King products on the maximum number of 2 (two) computers or devices. If you need to use the software on more than two machines, you can purchase this option separately. Please email if you need to use more than 5 (five) computers.

What is a PDF Version?

PDF Version is a pdf document of Questions & Answers product. The document file has standart .pdf format, which can be easily read by any pdf reader application like Adobe Acrobat Reader, Foxit Reader, OpenOffice, Google Docs and many others.

Can I purchase PDF Version without the Testing Engine?

PDF Version cannot be purchased separately. It is only available as an add-on to main Question & Answer Testing Engine product.

What operating systems are supported by your Testing Engine software?

Our testing engine is supported by Windows. Android and IOS software is currently under development.


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