Certification: CCNA Service Provider Operations
Certification Full Name: Cisco Certified Network Associate Service Provider Operations
Certification Provider: Cisco
Exam Code: 640-760
Exam Name: Supporting Cisco Service Provider IP NGN Operations (SSPO)


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"Supporting Cisco Service Provider IP NGN Operations (SSPO) Exam", also known as 640-760 exam, is a Cisco certification exam.

Last Updated: Oct 19, 2014
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Exam Information

Cisco Certified Network Associate Service Provider Operations is another unique cisco certification that focus on large Internet service provider networks. You will need basic knowledge and skills of a Tier I support engineer who can troubleshoot a carrier class core network. The topics covered by this certification includes incident, fault detection, configuration, performance management procedures, change, and advanced knowledge of NMS tools and protocols.

The exam that awards a candidates CCNA SP operations certification goes by the exam number 640-760 - Supporting Cisco Service Provider IP NGN operations exam. Experts designed this exam to introduce you to the entry-level knowledge of SP network operations environment that encompass process-orientation, management tools and methods and enable you as a candidate to practice primary job roles and tasks. You will find yourself knee-deep in troubleshooting complex network faults. Be prepared for some serious studying.

This exam covers following major topics:

  • Perform the Network Incident Management Process
  • Apply the Problem Management Process
  • Perform First Level Network Monitoring and Troubleshooting
  • Perform Network Configuration Management
  • Implement Network Changes and Change Management
  • Apply the Fundamental Concepts of Service-Level Agreements (SLAs)
  • Describe Basic IP Technology in the Service Provider NOC

The duration of the exam is 75 minutes (55-65 questions - multiple choice, multiple answer, drag/drop and fill-in the blanks) and the candidates must achieve a passing score of 825 out of 1000.

CCNA SP operations, is valid for three years only. After three years, you have to recertify by passing CCNA concentration exams or by passing CCDA exam or pass any 642-xxx professional level or Cisco Specialist exam. You can also recertify by passing CCIE or CCDE written exams.

Service provider area is a highly complex networking environment where you needexpertise in carrier class IP NGN core network infrastructure. Most of the time, CCNA Service Provider operations troubleshoot highly complex technical problems and maintain a smooth running infrastructure. The sensitive nature of the job and the sharpness and acumen requires a very detailed certification exam. If you think you have the ability to isolate incident fault, configuration, change an performance management procedures of IP NGN network along with NMS tools and protocols, this certification will give you an opportunity to work with the highly intelligent network professionals who have the respect of big network experts in the industry.

Expert Review

I was greatly amazed when I found about this relatively new exam. I work at Zirac Network Inventory and my boss asked me to take this certification to train support personnel for managing network monitoring and fault calls/tickets. The prepration material was scarce but I managed it using Cisco PEC. It increased my knowledge on ITIL and how to handle support. It was a great learning experience.

Niha Mehta - Senior Support Engineer - Zirac Network Inventory Corps.

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