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Certification: ITIL SOA

Certification Full Name: ITIL Service Offerings and Agreements

Certification Provider: ITIL


Exam Name: ITIL Service Capability Service Offerings and Agreements

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  • Questions & Answers

    ITILSC-SOA Questions & Answers

    14 Questions & Answers

    Includes questions types found on actual exam such as drag and drop, simulation, type in, and fill in the blank.

  • ITILSC-SOA Video Course

    ITILSC-SOA Training Course

    246 Video Lectures

    Based on Real Life Scenarios which you will encounter in exam and learn by working with real equipment.

Certification Prerequisites

  • ITIL V3 Foundation

SOA is a part of the intermediary level of ITIL. It is the short form for service offering and agreement. This course is indeed recommended to those who want to gain a deeper knowledge into how ITIL actually operates. Anyone with adequate experience in IT service management can take up the course. One must have completed ITIL foundation level in order to gain admission to ITIL SOA training. Anyone who has been working in the IT service management field can take up the course to improve their knowledge on the subject.

The modules of ITIL SOA training consists of the following:

  1. Introduction to the service lifecycle stages that are related to SOA.
  2. A detailed study of the service portfolio management.
  3. A deep study of the service catalogue management.
  4. Contribution of SLM (service level management) to SOA.
  5. Contribution of the demand management to SOA.
  6. Contribution of the supplier management to SOA.
  7. How financial management for IT services and contribute to SOA.
  8. Business relationship management and SOA.
  9. Roles and responsibilities of SOA practices.
  10. SOA technology and implementation considerations.

Exam information for ITIL SOA

Before you take up ITIL SOA exams ensure that you do the following:

  1. Contact an accredited institute that can help you prepare better for the exam. Select the ATO (accredited training organization) closest to you.
  2. Try to find out all the information that you must have in order to give ITIL SOA exam.
  3. Try to solve sample papers and ensure that you have enough time to do the preparations for the exam.
  4. The exam is a closed book one and duration is 90 minutes.
  5. The exam paper consists of eight multiple choice questions that are scenario based.
  6. The total mark of the paper is forty and you must score at least 28 or seventy percent marks.
  7. You must provide a valid photographic ID else the results of the exam will be withheld.
  8. The exam is a classroom one and a supervisor is present during the exam.
  9. ITIL SOA training is for three days and at the end of the third day an exam is held.
  10. The training also consistsof a few practice tests.
  11. If your mother tongue is not English you can opt for other languages too. You will be given thirty minutes extra if your own language is not English. You will have to provide documentary proof to support this.

Benefits of ITIL SOA

  1. Obtaining this certification will help you to move on to the expert level of ITIL.
  2. Once you get ITIL SOA certification you will be able to ensure that the process and the organization you are working for improves.
  3. ITIL SOA training helps the candidates to understand and meet the requirement of the client better.
  4. With this certification you are bond to get a global recognition. This can help you get better jobs in various parts of the world. Many professionals who have done ITIL SOA have been hired by the best companies.
  5. This level of ITIL is more specialised and if you can complete it you are sure to have an edge over others.

Expert review

The organisation that I was working for hired me considering ITIL foundation certification that I had. I always had immense interest in ITIL process and wanted to gain deeper knowledge. How could I just stop at the foundation level of ITIL? I wanted to get a deeper understanding of the same and enrolled for ITIL SOA. The course turned out to be much more useful that I thought it would be. It really taught me how the principles of ITIL could be used in the day today operation. I started implementing what I had learnt and in no time the process I was responsible for started to function much better than before. My contributions were recognised and awarded. I was also promoted to the next level.

Mark Parker, Senior ITIL process consultant, Tech fetch, Pleasanton, CA.

Frequently Asked Questions

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Test-King products have a validity of 90 days from the date of purchase. This means that any updates to the products, including but not limited to new questions, or updates and changes by our editing team, will be automatically downloaded on to computer to make sure that you get latest exam prep materials during those 90 days.

Can I renew my product if when it's expired?

Yes, when the 90 days of your product validity are over, you have the option of renewing your expired products with a 30% discount. This can be done in your Member's Area.

Please note that you will not be able to use the product after it has expired if you don't renew it.

How often are the questions updated?

We always try to provide the latest pool of questions, Updates in the questions depend on the changes in actual pool of questions by different vendors. As soon as we know about the change in the exam question pool we try our best to update the products as fast as possible.

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Can I purchase PDF Version without the Testing Engine?

PDF Version cannot be purchased separately. It is only available as an add-on to main Question & Answer Testing Engine product.

What operating systems are supported by your Testing Engine software?

Our testing engine is supported by Windows. Android and IOS software is currently under development.


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Total Cost: $164.98
Bundle Price: $139.98

Purchase Individually

  • Questions & Answers

    Questions & Answers

    14 Questions

  • ITILSC-SOA Video Course

    Training Course

    246 Video Lectures