The CCNA Voice is another specialist certification that validates complex knowledge and skills required to configure and administer a voice network. The CCNA Voice certification confirms that the candidate has the desired knowledge for cool sounding job roles in voice technologies such as Voice manager, voice engineer, voice administrator, etc. You will be validated for skills in VoIP technologies such as IP telephony, call control, handset, IP PBX, and voicemail solutions.
The exam that awards you CCNA voice certification is 640-461 ICOMM - Introducing Cisco Voice and Unified Communications Administration v 8.0. This exam endorses your knowledge of components, architecture, functionalities and features of Cisco Unified Communications solutions. It basically tells employers that you can perform tasks such as moves, system monitoring, additions and changes on CUCM, Cisco Unified Communications Manager express, and Cisco Unified Presence and Cisco Unity connection. In short, you have to learn all of these technologies to pass CCNA voice and become a voice engineer.
There are various directions you can take with a previous version of CCNA voice. The new version combined all the various tracks into single CCNA voice exam mentioned above.
You need to have current CCNA to attempt the new version of CCNA voice ICOMM exam.
This exam covers following major topics:
- Describe a dial plan
- Describe the basic operation and components involved in a VoIP call
- Implement Cisco Unified Communications Manager Express to support endpoints using CLI
- Describe the components of a gateway
- Implement a gateway
- Implement Cisco Unified Border Element
- Describe the need to implement QoS for voice and video
- Implement a gateway
The duration of the exam is 90 minutes (60-70 questions - multiple choice, multiple answer, drag/drop and fill-in the blanks) and the candidates must achieve a passing score of 825 out of 1000.
You need a valid CCENT or a valid CCNA Routing and Switching or any CCIE certification as a prerequisite for CCNA Voice certification.
CCNA Voice certifications are valid for three years. Pass any of the following exam to recertify CCNA Voice:
- Pass the current ICOMM exam or
- Pass any current Associate-level exam except for ICND1 exam or
- Pass any current 642-XXX Professional level exam, or
- Pass any current Cisco Specialist exam (excluding Sales Specialist exams or MeetingPlace Specialist exams, Implementing Cisco Telepresence Installations (ITI) exams, Cisco Leading Virtual Classroom Instruction exams, or any 650 online exams), or
- Pass any current CCIE Written Exam, or
- Pass the current CCDE Written Exam OR current CCDE Practical Exam, or
- Pass the Cisco Certified Architect (CCAr) interview AND the CCAr board review to extend lower certifications.
Cisco Voice is for those professionals who want to enter into the wonderful world of business communications where impossibilities are erased from the dictionary. Cisco Voice is a highly specialized certification that teaches you architecture, components, functionalities and feature of Cisco Unified Communications platform. Since the voice network expert job roles requires you to perform tasks such as system monitoring, movies, additions and changes on Cisco Unified Communication manager, Cisco Unified Communications Manager express, Cisco Unity connection and Cisco unified presence, you need to specialize in this field and Cisco Voice is the right certification to become a voice professional in a small and medium sized businesses. If you have a regular CCNA or a CCENT and pass Cisco Voice, you will not have hard time finding a job with handsome salary. Normally CCNA Voice experts command upwards of $90,000 annually. The complex environment where SIP telephony is at play, you need special skills and a shrewd mind to perform and climb the ladder to success in Cisco Voice Communications.
I was a system administrator for some time and wanted to get promoted to the next level. However, all my attempts to get promoted were failing then I thought of taking the CCNA Voice certification. I was amazed at the kind of knowledge and exposure this certification gave me. It indeed took my knowledge to the next level. Soon after completing the CCNA Voice I was promoted and became the senior VOIP system administrator. I also gained much in confidence at work, and in respect from my peers.
John Carlisle, Senior VOIP System Administrator, Compusystems, Inc.